Maddalena Capone
Trumbull,CT
Summary
Proven to excel in high-pressure environments, I leveraged my exceptional customer service and cash handling skills at The Original Vazzy's to enhance guest satisfaction significantly. My adeptness at multitasking and fostering positive customer relationships led to a noticeable improvement in service efficiency and dining experience, showcasing my strong work ethic and commitment to excellence.
Diligent Server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
6
6
years of professional experience
Work History
Server
The Original Vazzy's
06.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Improved dining experience by providing prompt, attentive service to guests.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Processed orders and sent to kitchen employees for preparation.
Hostess
Prime 111
01.2019 - 06.2020
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Backed up servers by checking on tables and retrieving items for guests.
- Input orders accurately into POS terminal, split bills and accepted payments.
Education
No Degree - Health Sciences
Merrimack College
North Andover, MA06-2027
High School Diploma -
Trumbull High School
Trumbull, CT06-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- Menu memorization
- Food running
- Table bussing
- Dining area maintenance
- Adaptable and flexible
Languages
Spanish
Limited Working
English
Native or Bilingual
Interests
- I enjoy helping others and giving back to the community
- I like working with my hands and fixing things
- Crafting and DIY Projects
- Working
- Being successful for my future
- helping out my community
- family and friendships
Timeline
Server
The Original Vazzy's
06.2020 - Current
Hostess
Prime 111
01.2019 - 06.2020
No Degree - Health Sciences
Merrimack College
High School Diploma -
Trumbull High School
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