MADELYNNE COURON
Richmond,VA
Summary
Customer-focused hospitality and customer service professional with extensive experience providing exceptional service in fast-paced environments. Skilled in customer relations, safety awareness, conflict resolution, sales, scheduling, and team leadership. CPR certified with a proven ability to multitask, remain professional under pressure, and create welcoming experiences for diverse individuals.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Assistant Manager
StretchLab
Short Pump, VA
10.2025 - Current
- Support daily studio operations while delivering exceptional service to members and prospective clients.
- Provide team leadership, handle customer concerns, scheduling, and membership needs with a professional, solutions-focused approach.
- Build strong member relationships while supporting membership sales and client retention.
Wellness Coach
YMCA
Tuckahoe, VA
01.2025 - Current
- Build positive relationships with members while providing encouragement and accountability toward fitness and wellness goals.
- Monitor the gym floor, maintain awareness of member safety, and respond appropriately when assistance is needed.
- Communicate effectively with individuals of diverse ages, backgrounds, and fitness levels.
Front Desk & Sales Representative
StretchLab
Short Pump, VA
07.2024 - 10.2025
- Served as the first point of contact for members, guests, and prospective clients.
- Managed appointments, scheduling changes, phone calls, and client communication while assisting with membership sales.
Receptionist, Scheduling & Membership Sales
Row House
Short Pump, VA
01.2022 - 10.2023
- Provided welcoming and professional customer service to members and guests.
- Managed class scheduling, appointments, cancellations, member inquiries, and membership sales.
- Addressed customer concerns while supporting efficient daily studio operations.
Server
Kickback Jack's
Henrico, VA
09.2022 - 01.2023
- Delivered attentive service in a fast-paced restaurant environment while managing multiple tables and competing priorities.
- Anticipated guest needs and resolved requests and concerns to create a positive dining experience.
Lead Cashier
Kroger
Richmond, VA
07.2019 - 09.2021
- Provided friendly and efficient customer service in a high-volume environment while handling transactions accurately.
- Supported daily operations and team members while assisting customers and resolving concerns.
Education
High School Diploma -
Thomas Jefferson High School
Richmond, VA01.2019
Skills
- Customer Service
- Hospitality
- Guest Relations
- Safety Awareness
- Conflict Resolution
- Professional Communication
- Multitasking
- Adaptability
- Team Leadership
- Sales
- Scheduling
- Problem Solving
Certification
CPR Certified, Customer Service Certification, Richmond Technical Center (2019), Cosmetology License (2020)
Timeline
Assistant Manager
StretchLab
10.2025 - Current
Wellness Coach
YMCA
01.2025 - Current
Front Desk & Sales Representative
StretchLab
07.2024 - 10.2025
Server
Kickback Jack's
09.2022 - 01.2023
Receptionist, Scheduling & Membership Sales
Row House
01.2022 - 10.2023
Lead Cashier
Kroger
07.2019 - 09.2021
High School Diploma -
Thomas Jefferson High School