Maddy Koley
Elkhorn,NE
Summary
Dynamic professional with extensive experience in guest service and reservation coordination at Farmer Browns Steak House. Proven ability to enhance dining flow through effective organization and exceptional communication skills. Recognized for training staff and implementing efficient procedures, ensuring a seamless customer experience while managing high-pressure situations.
Overview
6
6
years of professional experience
Work History
Head Hostess
Farmer Browns Steak House
10.2022 - Current
- Managed reservations and seating arrangements to optimize dining flow.
- Trained and supervised host staff in customer service protocols.
- Coordinated with kitchen and waitstaff to ensure timely guest service.
- Developed and implemented efficient table assignment procedures.
- Lots of communication with customers, leaving me with a great set of skills to talk to customers who are anywhere from talkative to angry
Cashier/Stocking Items
Nelson Produce Farms
06.2020 - 08.2022
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service to enhance shopping experience.
- Managed cash register operations and maintained balanced cash drawer.
- Assisted in inventory management by restocking shelves and organizing displays.
Education
High School Diploma -
Elkhorn High School
Elkhorn, NESkills
- Guest service
- Reservation coordination
- Organization- I got very used to organizing the stock, and at my hostess job got very good at organizing where people should seat and keeping a good flow of how I coordinate everything
- Exceptional communication with customers and coworkers/employers
Timeline
Head Hostess
Farmer Browns Steak House
10.2022 - Current
Cashier/Stocking Items
Nelson Produce Farms
06.2020 - 08.2022
High School Diploma -
Elkhorn High School