Madison White
Blanchard,OK
Summary
Patient, dedicated, and enthusiastic about working with people.
Organized, friendly, and reliable individual seeking a position in a dental office.
Excellent communicator.
Willing to learn what needs to be known to get the job done.
Fast learner.
Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Dental Insurance Coordinator
Contemporary Family Dentistry
Blanchard, OK
06.2023 - Current
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Collaborated with dentists to create treatment plans that optimize available insurance benefits without compromising quality of care.
- Maintained accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Answered phones, verified insurance, checked in and out patients., collected payments, presented treatment plans.
Dental Assistant
Fort smith pediatric dental group
Fort Smith, AR
05.2021 - Current
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Took bitewing, periapical and panoramic X-rays and prepared for dentists to review.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Created bitewing, panoramic and periapical X-ray images for dentist to review.
Phlebotomist
Baptist Health
Fort Smith, AR
11.2022 - 03.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Addressed questions and concerns to educate patients on collection process and procedures.
Education
OSU- OKC
Oklahoma City, OKHigh School Diploma -
Tuttle High School
Tuttle, OK05.2019
Skills
- Basic skills
- Reliable
- Approachable
- Positive and cheerful
- Active listener
- Complex problem solver
- Communication skills
- Exceptional organizational skills
- Punctual
- Interpersonal communication
- Microsoft Office
- Dedicated team player
- Professional and mature
- Customer service and assistance
- Insurance processes
- Insurance verification
- Payment planning
- Customer relations
- Financial transactions
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management
- Multitasking
- Organizational skills
- Adaptability and flexibility
- Cash handling
- Professionalism
Timeline
Dental Insurance Coordinator
Contemporary Family Dentistry
06.2023 - Current
Phlebotomist
Baptist Health
11.2022 - 03.2023
Dental Assistant
Fort smith pediatric dental group
05.2021 - Current
High School Diploma -
Tuttle High School
OSU- OKC