MADDY HEIL
St Louis,MO
Summary
Results-oriented professional with a strong background in case management, problem-solving, advocacy, and relationship building. Expertise in facilitating impactful discussions, conducting in-depth qualitative research, and empowering individuals to achieve their goals. Recognized for delivering innovative solutions and identifying patterns that drive success while fostering trauma-responsive collaboration across diverse environments. Committed to enhancing outcomes through strategic engagement and a compassionate approach.
Overview
2
2
Certifications
10
10
years of professional experience
Work History
Mitigation Specialist
MSPD Clayton Trial Office
09.2025 - Current
- Collaborated with attorneys to interview clients and families, review medical records, and conduct literature reviews, resulting in effective mitigation strategies.
- Coordinated with medical staff to develop tailored support plans for clients with severe and persistent mental and physical health needs, including schizophrenia, TBIs, HIV, MS, dementia, and terminal cancer.
- Advocated for clients' rights and needs during legal processes, empowering clients to actively participate in their cases.
- Used motivational interviewing to guide clients on goal setting and reentry planning, ensuring appropriate referrals to support achievement of their objectives.
- Trained, mentored, and supervised staff and interns on client service protocols and office procedures.
Vocational Specialist/Case Manager, Sr.
Saint Louis University - Transformative Workforce Academy
10.2022 - 08.2025
- Advised 400+ clients across 5 facilities and in the community on strategies to manage academic, personal, and career-related stresses, fostering long-term success.
- Developed and implemented employability classes in 5 Missouri DOC facilities, facilitating successful transitions through follow-up services upon release.
- Liaised among participants, employers, and other stakeholders, ensuring clear communication and proactively resolving placement issues to enhance client outcomes.
- Developed training for staff and volunteers on language use, motivational interviewing, and trauma-informed care principles to enhance service delivery.
- Worked effectively with differing racial, ethnic, socio- economic, linguistic and disability groups, building deep rapport.
- Created an intake process and program assessment emphasizing person-first and trauma-informed care principles to improve service effectiveness.
Employment Specialist
Keyway
04.2021 - 11.2022
- Developed individualized plans for clients to achieve career goals, incorporating college and vocational school assistance alongside job placement services.
- Cultivated relationships with community groups and referral coordinators, increasing clients' access to essential support services.
- Conferred with life skills and mental health professionals to assess clients' backgrounds and limitations for tailored support.
- Facilitated group sessions of 5-15 participants, fostering self-awareness and personal development.
Shift Lead Supervisor
Starbucks
01.2017 - 03.2021
- Managed shift operations, overseeing employee and customer activities to improve service delivery outcomes.
- Motivated team of 16 to deliver quality service, fostering an energetic and collaborative work environment.
- Functioned as a liaison between staff members and upper management, promoting effective communication channels for information sharing and issue resolution.
- Conducted inventory checks and ordered stock to meet customer demand and minimize waste.
ESL Teacher
DaDa ABC
01.2018 - 01.2020
- Developed and taught ESL curriculum to improve students' conversational abilities in one-on-one and group settings.
- Engaged students in conversation and implemented interactive lesson plans to enhance interest and facilitate learning in virtual classroom.
- Assessed student strengths and weaknesses to create targeted course revision recommendations.
- Maintained updated records of student attendance, grades, and participation. with students' attendance information, grades and participation.
Reading Room Coordinator/Navigator
Kalamazoo Literacy Council
01.2017 - 01.2020
- Developed and implemented JOBS program, providing job readiness training and support that led to participant employment.
- Trained and managed volunteers to enhance support for learners in achieving educational goals and diversified instructional strategies.
- Facilitated referrals connecting learners with resources to overcome barriers to education.
- Assisted ESL learners in passing their citizenship exams.
- Led discussion groups on African American history, Constitution, Bill of Rights, and empowerment, fostering deeper community understanding.
- Facilitated literacy and GED classes with learners across varied levels and abilities.
- Partnered with community agencies to support referrals, outreach, and learner engagement.
Education
Master of Arts - Organizational Leadership And Development
Saint Louis University
St Louis, MO03-2026
Bachelor of Arts - English and Sociology
Arizona State University
Tempe, AZSkills
- Client Needs Assessment
- Motivational Interviewing
- Crisis management
- Advocacy
- Literature Reviews
- Training and Mentoring
- Creative Problem Solving
- Critical Thinking
- Cultural Competency
- Rapport Building
- Professional Ethics
- Storytelling
Affiliations
Empower Missouri: Community Justice Coalition
Certification
Mental Health First Aid
Timeline
Mitigation Specialist
MSPD Clayton Trial Office
09.2025 - Current
Vocational Specialist/Case Manager, Sr.
Saint Louis University - Transformative Workforce Academy
10.2022 - 08.2025
Employment Specialist
Keyway
04.2021 - 11.2022
ESL Teacher
DaDa ABC
01.2018 - 01.2020
Shift Lead Supervisor
Starbucks
01.2017 - 03.2021
Reading Room Coordinator/Navigator
Kalamazoo Literacy Council
01.2017 - 01.2020
Master of Arts - Organizational Leadership And Development
Saint Louis University
Bachelor of Arts - English and Sociology
Arizona State University
Trainings
- Justice Advocates Cohort- Empower MO 2026
- Engaging Youth and Young Adults- Early Psychosis Care MO 2025
- Motivational Interviewing Basics- Sky Kershner MINT Trainer 2024
- Missouri Peer Support- State of Missouri 2024
- MDOC Volunteer in Corrections- MODOC 2023 and 2024
- Advocacy Training- Empower MO 2023
- Trauma Informed Care- Keyway 2022
- PREA and OARS- Keyway 2021
- Adult Literacy Tutoring and Navigation- Kalamazoo Literacy Council 2019