MADEE ZELAYA
Brigham City,UT
Summary
Friendly Cosmetologist with 7 years of experience in color theory and hair care. Exceptional knowledge of modern makeup and haircare trends with outstanding attention to detail and commitment to individualized client care. Dedicated to maintaining clean and professional workspaces for customer comfort. Strong expertise in beauty industry, licensed cosmetologist, basic esthetician, receptionist, and great performance in retail. Excellent communication skills, attention to detail, and commitment to providing quality care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed Cosmetologist
Self-employed
01.2018 - Current
- Built a loyal clientele base through exceptional customer service and personalized care.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
- Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
- Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Promoted salon offerings through social media channels, reaching new clients and increasing brand visibility online.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Enhanced client satisfaction by providing personalized hair and beauty consultations.
Licensed Esthetician
TruHealth Clinic & Medspa
01.2024 - Current
- Maintained clean, sanitary, and organized treatment room in compliance with industry regulations.
- Discussed procedures and treatment options with clients.
- Recommended retail products for at-home use.
- Sterilized equipment for patient treatments.
- Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
- Educated patients on treatment options.
- Advised clients on proper home-care regimens.
- Improved clientele retention with exceptional customer service and follow-up care.
- Developed strong rapport with clients by actively listening to their concerns and offering expert advice on skincare solutions.
- Enhanced spa revenue by upselling products and services during client consultations.
Receptionist
Peak Kids
01.2020 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained well-organized reception area with updated materials, contributing to welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
Head Cheer Coach
Peak Kids
01.2020 - 08.2023
- Coordinated with coaching staff from rival teams to organize joint practices allowing both teams to learn from each other's strengths thereby improving overall skills.
- Ensured safety in all aspects of training by adhering to proper techniques, regularly inspecting equipment, and enforcing safety guidelines.
- Facilitated valuable connections between cheer program and other organizations through active collaboration, resulting in increased support and visibility for team.
- Enhanced team performance by implementing comprehensive cheer routines and skill-building exercises.
- Established clear expectations for behavior both on campus by enforcing strict code-of-conduct policies that reflected respectably upon gym's reputation.
- Created thriving team culture that valued diversity, inclusivity, and empowered athletes to embrace their unique strengths.
Retail Sales Associate
Sally Beauty
09.2017 - 01.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
Education
Eyelash Artist - Eyelash Tech
Bridgerland Technical College
Brigham City, UTCosmetology License - Cosmetology
Bridgerland Technical College
Brigham City, UT01.2018
Highschool Diploma -
Box Elder Highschool
Brigham City, UT01.2017
Skills
- Excellent customer service skills
- Attention to detail
- Ability to collaborate effectively
- Providing high-quality care
- Sales and upselling abilities
- Social Media Marketing
- Record Keeping Accuracy
- Networking and Outreach
- Professional Demeanor
- Sales background
- Bilingual (English & Spanish)
Certification
- Cosmetology License
- Certified Eyelash tech
Languages
Spanish
Native or Bilingual
Timeline
Licensed Esthetician
TruHealth Clinic & Medspa
01.2024 - Current
Receptionist
Peak Kids
01.2020 - 08.2023
Head Cheer Coach
Peak Kids
01.2020 - 08.2023
Licensed Cosmetologist
Self-employed
01.2018 - Current
Retail Sales Associate
Sally Beauty
09.2017 - 01.2019
Eyelash Artist - Eyelash Tech
Bridgerland Technical College
Cosmetology License - Cosmetology
Bridgerland Technical College
Highschool Diploma -
Box Elder Highschool
- Cosmetology License
- Certified Eyelash tech
Similar Profiles
LISA HYMENLISA HYMEN
Short-term Rental Cleaner at Self-employedShort-term Rental Cleaner at Self-employed
Julie PlanteJulie Plante
Business Coach at Self-employedBusiness Coach at Self-employed
Michaella KidwellMichaella Kidwell
Domestic Engineer/Stay-at-home Parent at Self-employedDomestic Engineer/Stay-at-home Parent at Self-employed