Madelaine Shaw
Terre Haute,IN
Summary
Between 5 years in the Restaurant industry and 1 1/2 years in the medical industry, my customer service skills are top notch. From dealing with people angry about the way their food turned out at Outback Steakhouse to people angry they can’t get an appointment soon enough at Union Hospital, I have learned how to change people’s experiences from the worst to the best. Although, customer service is my number one skill but a few other skills I have picked up are accuracy, multitasking, and adaptability, and dedication.
Overview
2026
2026
years of professional experience
Work History
Sever
Texas Roadhouse
- Provided exceptional customer service by anticipating guest needs and addressing concerns promptly.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Demonstrated adaptability in high-pressure situations during peak dining hours.
- Cultivated warm relationships with regular customers.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Coordinated with kitchen staff to ensure timely food delivery and presentation
- Executed cash handling procedures with accuracy and integrity during transactions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions
Receptionist
Union Hospital
04.2024 - Current
- Managed front desk operations, ensuring smooth workflow and efficient visitor management.
- Performed accurate data entry and maintained organized filing systems.
- Facilitated communication between departments to improve service delivery.
- Handled incoming mail and distributed it to appropriate departments promptly.
- Monitored phone lines and responded to inquiries with professionalism and clarity.
- Maintained cleanliness and organization of the reception area to create welcoming environment.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
Registration Clerk
Union Hospital
04.2024 - 12.2024
- Processed patient registrations efficiently, ensuring accurate and complete documentation for all incoming patients.
- Assisted patients in completing registration forms, clarifying any questions regarding required information..
- Resolved patient inquiries and concerns regarding registration with professionalism and empathy.
- Monitored and updated patient information in the electronic health record system as needed.
- Supported billing department by verifying insurance information and assisting with claims processing.
- Identified and reported discrepancies in patient data to improve accuracy and reliability of records.
Key Holder Supervisor
Outback Steakhouse
08.2018 - 01.2024
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained new staff members on customer service protocols and operational standards.
- Executed cash handling procedures accurately to maintain financial integrity.
- Resolved customer complaints effectively by employing problem-solving techniques and active listening.
- Maintained a clean and organized store environment to enhance the customer shopping experience.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
Education
Associate of Science - Currently Trying To Find The Best Fit For Me
Ivy Tech Community College of Indiana
High School Diploma -
Terre Haute North Vigo
06.2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Receptionist
Union Hospital
04.2024 - Current
Registration Clerk
Union Hospital
04.2024 - 12.2024
Key Holder Supervisor
Outback Steakhouse
08.2018 - 01.2024
Sever
Texas Roadhouse
Associate of Science - Currently Trying To Find The Best Fit For Me
Ivy Tech Community College of Indiana
High School Diploma -
Terre Haute North Vigo