Madelayne Kincer
Panama City,FL
Summary
Experienced healthcare professional with a strong background in patient care coordination and administrative support. Proficient in managing treatment plans, scheduling, and patient communications. Prioritizes team collaboration and adaptability to meet evolving needs. Recognized for reliability, effective problem-solving, and excellent interpersonal skills.
Overview
8
8
years of professional experience
Work History
Claim Management / Treatment Coordinator
Future Smiles Orthodontics
10.2021 - 01.2024
- Led initiatives to improve treatment plan acceptance, increasing the acceptance rate by 80% through personalized patient communication, clear expectations setting, and exceptional customer service
- Managed and tracked the progress of delinquent insurance claims, implementing a follow-up system that resulted in a significant boost in collections and minimized outstanding balances
- Provided comprehensive office support, including answering calls, assisting with patient intake, and performing diagnostic tasks (x-rays and photos), while maintaining smooth office operations and optimizing workflow
- Selected for exclusive professional development as part of the AAO 2023 Chicago Conference, where I engaged with leading industry experts to enhance knowledge of best practices and emerging trends in the dental field
Hygiene Coordinator/Marketing
Dakota Dental Health Center
08.2020 - 09.2021
- Coordinated and managed the scheduling of hygiene recalls for four hygienists. Managed over 30 different patient interactions utilizing multiple communication channels (phone, email, SMS) to ensure timely and efficient patient follow-ups, resulting in improved patient retention and appointment adherence
- Planned and executed marketing events, working with cross-functional teams to ensure seamless coordination of logistics, resources, and promotional materials to drive patient engagement and office growth
- Handled administrative and office support duties, including eligibility verifications, phone call management, pre-authorizations, and claims processing, ensuring smooth operational workflows and compliance with insurance requirements
- Developed and maintained tracking systems for recalls, ensuring accurate data management and reporting to measure effectiveness and identify areas for process improvement
Treatment Coordinator/Marketing
Celebrate Dental & Braces
10.2018 - 11.2019
- Coordinated treatment processes, including presenting treatment plans, insurance verification, claims submission, and pre-authorizations to streamline patient care
- Organized and managed over 40 different marketing events on non-orthodontic days, driving patient engagement and increasing brand visibility
- Led new staff training, ensuring efficient onboarding and smooth integration into office workflows
- Created and managed social media content, boosting online presence and patient engagement
- Managed recruitment efforts, conducting interviews and supporting staffing needs to optimize office operations
Lead Member Services
Molina Healthcare
06.2016 - 01.2018
- Managed 80+ calls daily, coordinating communication between agents, members, and providers to resolve issues efficiently
- Handled escalated supervisor calls, addressing complex issues related to enrollment, claims, benefits, and medical care authorizations
- Promoted to lead role within 3 months due to exceptional customer service and performance
Education
High School -
Minot High School
Minot, ND06.2015
Certificate - Project Management
PMI Institute
05-2025
Skills
- Appointment Coordination
- Patient Care Planning
- Insurance Management
- Client Relationship Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Claim Management / Treatment Coordinator
Future Smiles Orthodontics
10.2021 - 01.2024
Hygiene Coordinator/Marketing
Dakota Dental Health Center
08.2020 - 09.2021
Treatment Coordinator/Marketing
Celebrate Dental & Braces
10.2018 - 11.2019
Lead Member Services
Molina Healthcare
06.2016 - 01.2018
High School -
Minot High School
Certificate - Project Management
PMI Institute
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