Madeleine Carter
San Antonio,Texas
Summary
Highly dependable and professional team leader with a strong work ethic, consistently exceeding monthly quotas and optimizing store organization to enhance the overall customer experience. Accomplished assistant manager with extensive experience in sales, backed by a stellar sales history and a motivational approach that keeps the team upbeat and productive. Skilled in training employees and utilizing organized approaches to efficiently handle daily planning, scheduling, and customer service requirements. Dedicated to maintaining complete knowledge of company products and services to provide optimized customer service.
Overview
6
6
years of professional experience
Work History
Assistant Manager Fine Jewelry
Tresor Du Monde
San Antonio Texas
05.2022 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Managed inventory levels for optimal stock and availability, resulting in satisfied customers and higher sales.
- Maintained open lines of communication between team members and upper management, fostering a positive work environment conducive to growth and development.
- Coached and developed staff members to enhance their skills, contributing to overall team success.
- Increased fine jewelry sales by implementing effective product merchandising strategies.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Aided in loss prevention efforts by remaining vigilant during daily tasks, promptly reporting suspicious activity, and adhering to store security protocols.
- Enhanced customer satisfaction by providing personalized fine jewelry recommendations based on their needs and preferences.
- Completed store opening and closing procedures as per company guidelines.
- Exceeded monthly sales goals consistently by employing effective upselling techniques and offering tailored solutions for clients needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Shift Leader and Bartender/Server
Playland Pizza
San Antonio
01.2019 - 01.2022
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Skilled in the ability to excel under pressure while maintaining professionalism and satisfactory customer service.
- Maintained a clean, safe, and inviting atmosphere for patrons through regular inspections and enforcement of hygiene standards..
- Bussed and reset tables to keep dining room and work areas clean.
- Managed food resources, memorized orders, and coordinated customer service.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Online Vintage Shop Owner
Depop
01.2019 - Current
- Responsible for over 200 sales
- Accountable for upkeep of online site including organization, meeting customer needs and requests, replying to customers in a timely manner, staying up to date with latest trends and managing the site profile
- Duties for sales include taking photos of clothing, modeling, garment research, creating a well detailed and elaborate description for each garment, valuing each piece and setting an according price
- Product shipment includes printing shipping labels, maintaining organization with each order, packaging neatly and delivering parcels to be shipped
Education
High School Diploma -
Churchill High School
San Antonio, Texas05.2018
Skills
Staff Management
Negotiation
Attention to Detail
Excellent Communication
Flexible and Adaptable
Problem-Solving
Dependable and Responsible
Analytical and Critical Thinking
Sales and marketing
Creative merchandising
Interpersonal Communication
Organization and Time Management
Timeline
Assistant Manager Fine Jewelry
Tresor Du Monde
05.2022 - 07.2024
Shift Leader and Bartender/Server
Playland Pizza
01.2019 - 01.2022
Online Vintage Shop Owner
Depop
01.2019 - Current
High School Diploma -
Churchill High School