Madeleine Cates
Portsmouth,VA
Summary
Detail-oriented Receptionist with hands-on experience in front desk operations and administrative support. Skilled in managing phone communications, scheduling, and correspondence routing. Proven ability to resolve issues efficiently while maintaining a professional environment. Committed to enhancing organizational effectiveness and contributing to team success.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Receptionist
Norview Heights Rehabilitation and Nursing
Norfolk
08.2026 - Current
- Facilitated a friendly environment for visitors and residents at the front desk.
- Answered incoming calls and efficiently routed messages to ensure timely communication across departments.
- Handled family requests and questions on behalf of residents.
- Supported families and nursing team with resident communication and daily coordination.
- Assisted residents with door access and fulfilled drink requests to enhance their comfort.
- Offered comfort and conversation to residents needing emotional support.
- Logged daily visitor, provider, and resident activity throughout the day.
- Took detailed messages and passed urgent information through secure communication channels.
- Coordinated incoming and outgoing mail and package flow.
- Typed letters, filed documents, and scanned and copied documents to support staff members.
- Confirmed professional references for medical staff.
Receptionist
POSH Virtual Receptionists
Virginia Beach, VA
10.2025 - 04.2026
- Answered inbound calls for Posh Virtual Receptionists’ clients, ensuring professional phone etiquette to enhance the caller experience.
- Managed dozens of daily calls, efficiently routing callers through call-flow systems to connect them with appropriate contacts or resources.
- Managed messages, scheduled appointments, answered FAQs, completed intake forms, and supported data entry, ensuring callers received timely and accurate assistance.
- Greeted callers warmly, collecting accurate contact details to facilitate timely follow-up.
- Delivered calm, respectful customer service to diverse callers in entertainment, legal, housing, healthcare, and other industries, fostering positive experiences and addressing varied needs.
Registrar's Assistant
Tidewater Community College
Virginia Beach, VA
03.2023 - 12.2024
- Processed student registrations and schedule changes for Tidewater Community College records.
- Maintained accurate academic records in college student information systems.
- Assisted students in navigating registration policies and resolving records inquiries to facilitate a smoother registration process.
- Resolved registration errors and student record discrepancies.
- Issued transcripts, enrollment verifications, and academic records requests.
- Coordinated with advisors and departments on degree and enrollment requirements.
- Sorted and filed paperwork to ensure accessibility and confidentiality. confidential academic paperwork while managing communication with students and staff regarding registration.
- Provided prompt virtual student support by guiding students through website navigation and application steps.
- Tracked office supply levels and restocked materials to ensure operational readiness, contributing to a welcoming office environment.
Shift Manager
Rite Aid
Virginia Beach, VA
10.2021 - 08.2023
- Supervised RITE AID store operations during assigned shifts
- Delegated responsibilities to cashiers and coordinated daily tasks for stock associates, improving overall store operations.
- Managed daily cash intake by counting registers and tabulating profits.
- Monitored register accuracy and balanced cash drawer counts
- Resolved customer concerns using RITE AID service standards
- Trained new employees in customer service, product knowledge, and cash handling techniques, strengthening team capabilities.
- Cultivated positive working relationships with staff, customers, and vendors, enhancing collaboration within the store.
- Coordinated stock replenishment with inventory and receiving teams
- Inspected sales floor for cleanliness, safety, and organization
Education
Associate of Science - Psychology
Tidewater Community College
Virginia Beach, VA10-2026
Skills
- Telephone communication
- Records management
- Data confidentiality
- Microsoft Word
- Microsoft Excel
- Calendar management
- Conflict resolution
- Problem-solving
- Active listening
- Adaptability
- Customer service
- Appointment scheduling
Certification
- BLS Certification
Timeline
Receptionist
Norview Heights Rehabilitation and Nursing
08.2026 - Current
Receptionist
POSH Virtual Receptionists
10.2025 - 04.2026
Registrar's Assistant
Tidewater Community College
03.2023 - 12.2024
Shift Manager
Rite Aid
10.2021 - 08.2023
Associate of Science - Psychology
Tidewater Community College