Madeleine Chapa
Grand Prairie
Summary
Detail-oriented Pre-Litigation Case Coordinator with experience managing high-volume personal injury caseloads from active treatment through demand preparation. Skilled in medical records analysis, lien verification, Excel-based settlement calculations, provider research via NPI registry, and client treatment monitoring. Proficient in industry record retrieval platforms and committed to accuracy, efficiency, and strong client communication.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Pre-Litigation Case Coordinator
McCormick Law Firm
Euless
01.2023 - Current
- Prepare and assemble comprehensive demand packages for personal injury cases
- Review, organize, and analyze medical records and billing documentation
- Calculate medical specials and prepare outstanding demand balance summaries using Excel
- Conduct bi-weekly treatment follow-up calls to monitor client progress and case development
- Request and obtain property damage (PD) estimates to support overall claim valuation
- Review and verify lien documentation to ensure accurate settlement calculations
- Research and confirm medical providers using the NPI registry system
- Obtain medical records and billing through MoveDocs, ChartSwap, HealthMark, and CIOX
- Maintain detailed case updates in case management software across 150+ active files
- Support high-volume pre-litigation operations while ensuring compliance with deadlines
Sales Associate
Signet Jewelers
01.2021 - 01.2023
- Built strong client relationships in a performance-driven sales environment
- Provided product education and closed high-value transactions
- Managed repair intake and quality control processes
- Delivered consistent, high-level customer service
Real Estate Agent
Century 21 - Mike Bowman
01.2017 - 01.2021
- Marketed and negotiated residential real estate transactions
- Prepared contracts and transaction documentation
- Conducted comparative market analysis to support pricing strategies
- Guided clients through closing process
Office Manager
ABC Liquor Licensing
01.2015 - 01.2019
- Managed accounts receivable and payable
- Processed licensing and regulatory documentation
- Supervised payroll and staff scheduling
Education
Mountain View College
Dallas, TX 03.2011 - 03.2012
Skills
- Analytical mindset
- Administrative leadership
- Data collection
- State regulatory compliance
- Patient care
- FLUENT IN Spanish
- Case documentation
- Case oversight
- Attention to detail
- Negotiation
- Cash handling
- Conflict resolution
- Relationship building
- Relationship selling
- Negotiation tactics
- Sales expertise
- Problem-solving
- Sales training
- Upselling
- Financial management
- Quickbooks
- Balance sheet reconciliation
- Discrepancy research
- Expense reports
- Accounts payable management
- Bookkeeping operations
- Bookkeeping principles
- Microsoft Excel
- Bookkeeping
- Invoice verification
- Data inputting
- Data entry
Timeline
Pre-Litigation Case Coordinator
McCormick Law Firm
01.2023 - Current
Sales Associate
Signet Jewelers
01.2021 - 01.2023
Real Estate Agent
Century 21 - Mike Bowman
01.2017 - 01.2021
Office Manager
ABC Liquor Licensing
01.2015 - 01.2019
Mountain View College
03.2011 - 03.2012