Madeleine Laycock
Ann Arbor,MI
Summary
Proactive Server with strong multitasking skills and a proven track record in customer service. Skilled in POS systems, order accuracy, and maintaining clean, organized dining areas. Known for effective collaboration and attention to detail, ensuring high-quality guest experiences and efficient service.
Overview
3
3
years of professional experience
Work History
Server
Pizza E Vino
06.2022 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server Assistant
Pizza E Vino
07.2021 - 06.2022
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and loaded and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Reset and cleaned tables quickly to prepare for new customers.
Fast Food Worker
McDonald's
06.2023 - 09.2023
- Greeted customers promptly and took orders to keep the flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food-borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Processed orders on POS system and accepted cash and charge payments.
Education
Anthropology
University of Michigan - Ann Arbor
Ann Arbor, MI2026
Associate of General Studies -
Schoolcraft Community College
Livonia, MI06.2024
High School Diploma -
Salem High School
Canton, MI06.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Order Accuracy
- Point of sale operation
Timeline
Fast Food Worker
McDonald's
06.2023 - 09.2023
Server
Pizza E Vino
06.2022 - 08.2024
Server Assistant
Pizza E Vino
07.2021 - 06.2022
Anthropology
University of Michigan - Ann Arbor
Associate of General Studies -
Schoolcraft Community College
High School Diploma -
Salem High School
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