Madeleine Lutz
Longmont,CO
Summary
Dynamic professional with a proven track record in case management and problem-solving, honed at Burgwyn Property Management. Excelled in data entry and analysis, boosting intake efficiency at Sunshine Behavioral Health. Demonstrates exceptional emotional awareness and MS Office proficiency, enhancing team productivity and client satisfaction. Achieved significant improvements in case documentation and community outreach, showcasing a balance of hard and soft skills.
Overview
5
5
years of professional experience
Work History
Case Manager
Burgwyn Property Management
08.2024 - 11.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Intake S
Sunshine Behavioral Health
03.2023 - 06.2024
- Expedited processing times for new intakes through efficient data entry and document management practices.
- Conducted thorough intakes of new residents, gathering essential information to ensure their safety and well-being within the facility.
- Conducted intakes and assessments for new clients, gathering crucial information to determine eligibility for services and establish personalized case plans.
- Exceeded monthly targets for successful intakes processed while maintaining high-quality standards.
Supervisor
Goodwill Store
07.2021 - 02.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Server
Copper Penny Restaurant
10.2019 - 10.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Bachelor of Arts - Psychology
University of Colorado Denver
Aurora, CO07-2024
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Documentation and reporting
- Documentation proficiency
- Community outreach
- Data entry and analysis
- Emotional awareness
- MS office
- Needs assessment
Timeline
Case Manager
Burgwyn Property Management
08.2024 - 11.2024
Intake S
Sunshine Behavioral Health
03.2023 - 06.2024
Supervisor
Goodwill Store
07.2021 - 02.2023
Server
Copper Penny Restaurant
10.2019 - 10.2020
Bachelor of Arts - Psychology
University of Colorado Denver
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