Madeleine McCormack
Anchorage,AK
Summary
Highly driven leader successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
7
7
years of professional experience
Work History
Retail General Manager
Polar Bear Gifts Inc.
Anchorage, AK
05.2015 - 04.2022
- Managed daily operations of the store, including opening and closing procedures.
- Coached, managed and developed teams and strategies to provide exceptional service and achieve sales goals.
- Managed visual merchandising, maintaining standards and elevating customer experience.
- Maintained cleanliness standards throughout the store by delegating tasks to staff members.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Created weekly schedules for store employees according to labor laws and budget constraints.
- Attended trade shows, conferences, and other industry events to stay current with trends.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Delegated work to staff, setting priorities and goals.
Receptionist
Lithia Anchorage Auto Body
Anchorage, AK
01.2020 - 03.2020
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered and directed incoming calls using multi-line telephone system.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments by cash, personal and auto insurance checks according to company policies and procedures.
- Scanned personal and auto insurance check payments
Host
49th State Brewing Co.
Anchorage, AK
04.2019 - 08.2019
- Greeted guests upon arrival and provided them with menus and excellent customer serivces.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
Education
Diploma -
Bartlett High School
05.2018
Skills
- Communication
- Multi-Tasking
- ETT Certified
- Upselling techniques
- Customer service
- Problem solving
- Multi-line telephone skills
Timeline
Receptionist
Lithia Anchorage Auto Body
01.2020 - 03.2020
Host
49th State Brewing Co.
04.2019 - 08.2019
Retail General Manager
Polar Bear Gifts Inc.
05.2015 - 04.2022
Diploma -
Bartlett High School