Madeleine Mulderry
@urwaitress
Summary
Successful sales professional with 10+ years experience in both small and large-scale food and retail environments. Enthusiastic about connecting with people and driving business though strong customer relationships. Comprehensive experience with flexible problem-solving, as well as strong knowledge of Food & Beverage patterns and procedures. Maximizes bottom-line performance through effective customer service, staff management, merchandising, loss control and inventory management initiatives.
Overview
14
14
years of professional experience
Work History
Manager
Rocco's Tavern
Pasadena, CA
10.2016 - Current
- Exercises an ability to make conversation, build customer relationships, and encourage return business while making drinks for patrons and servers.
- Possesses a strong knowledge of menu items, including beer, wine, liquor and specialty cocktails, as well as the ability to provide recommendations and alternatives.
- Moderates wait staff and adjusts schedule according to business
- Takes weekly inventory and makes note of consumer habits
- Fields customer complaints and provides solutions that deescalate and satisfy within reason
Bartender
Edwin Mills
Pasadena, CA
05.2022 - 07.2023
- Greeted and helped situate customers upon arrival
- Provided drink suggestions to customers based on their preferences
- Prepared alcoholic and non-alcoholic beverages according to recipe standards
- Ensured proper sanitation of bar area, glassware, utensils, and equipment
- Maintained inventory of liquor, beer, wine, and other beverage items
Server/Assistant Manager
Fat Fish Taco
Caldwell, NJ
06.2016 - 09.2016
- Required quick-paced service, ability to make recommendations to customers, and strong multitasking skills balancing tables and to-go orders
- Gained experience opening and closing a restaurant, cleaning and preparing for the following day
- Managed wait staff, including scheduling and cutting staff according to volume
Sales Associate
Marathon Sports
Boston, MA
10.2014 - 05.2015
- Provided expert product and service information
- Established personal connections with customers to encourage recurring business
- Performed a full audit of inventory each week and restocked the floor accordingly
Server
The Sagamore Resort
Bolton Landing, NY
04.2012 - 09.2014
- Involved quick-paced service, organization, and the ability to build and maintain relationships with resort members and guests
- Gained experience maintaining a professional manner at all times, especially while managing guest expectations and complaints during peak hours
Education
Writing for Film and TV -
Emerson College
Boston, MA05.2016
Timeline
Bartender
Edwin Mills
05.2022 - 07.2023
Manager
Rocco's Tavern
10.2016 - Current
Server/Assistant Manager
Fat Fish Taco
06.2016 - 09.2016
Sales Associate
Marathon Sports
10.2014 - 05.2015
Server
The Sagamore Resort
04.2012 - 09.2014
Writing for Film and TV -
Emerson College