Madeleine Spears
Centennial,CO
Overview
5
5
years of professional experience
Work History
Fraud Specialist
Mint Mobile
Costa Mesa, CA (Remote)
12.2024 - Current
- Analyzed transaction data to identify potential fraudulent activities and patterns.
- Reviewed multiple accounts daily and used knowledge of current trends along with discretion to determine fraudulence.
- Collaborated with cross-functional teams to improve fraud detection processes and tools.
- Conducted thorough investigations of suspicious accounts, ensuring compliance with company policies.
- Monitored and reported on emerging fraud trends, adjusting strategies accordingly.
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Reviewed reports and individual transactions that appeared suspicious to uncover possible fraudulent activity.
Legislative Intern
Office Of Supervisor Joel Anderson
El Cajon, CA
10.2023 - 04.2024
- Organized community outreach events to engage residents in public policy discussions and feedback sessions.
- Assisted in constituent relations by responding to inquiries, addressing concerns, and providing information on legislative matters.
- Assisted other office administrators by answering phones, returning email messages and creating distribution lists.
- Maintained confidentiality regarding sensitive information encountered throughout daily work responsibilities.
- Conducted research on legislative issues and prepared concise summaries for policy discussions.
Shift Leader
Dunkin' Donuts
Aurora, CO
02.2021 - 08.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Provided leadership to boost performance and help team members achieve personal goals in the workplace.
Education
Bachelor of Science - Criminal Justice, Minor in Sociology
San Diego State University
San Diego, CA05-2024
High School Diploma -
Smoky Hill High School
Aurora, CO05-2020
Skills
- Investigatory techniques
- Fraud prevention and detection
- Transaction monitoring
- Evidence organization
- Case management
- Trend analysis
Timeline
Fraud Specialist
Mint Mobile
12.2024 - Current
Legislative Intern
Office Of Supervisor Joel Anderson
10.2023 - 04.2024
Shift Leader
Dunkin' Donuts
02.2021 - 08.2022
Bachelor of Science - Criminal Justice, Minor in Sociology
San Diego State University
High School Diploma -
Smoky Hill High School