Madeleine Davis
McKinney
Summary
Dedicated professional with a strong work ethic and extensive hospitality service experience. Known for delivering exceptional guest satisfaction while training and supporting team members to uphold service excellence.
Overview
9
9
years of professional experience
Work History
Server
The Brass Taps Bar And Grille
McKinney, TX
02.2026 - 05.2026
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Adapted quickly to changing demands during peak hours of operation.
- Supported team members by training new hires on service protocols.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Customer Service Advocate
Dogtopia
Keller, TX
10.2024 - 05.2025
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction with services.
- Educated clients on pet care services, fostering strong relationships and trust.
- Implemented process improvements to streamline service delivery and reduce wait times.
- Led training sessions for new staff, promoting consistent service standards across teams.
Server
Buffalo Wild Wings
Keller, TX
08.2024 - 01.2025
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Buffalo Wild Wings
Lubbock, TX
03.2022 - 12.2023
- Assisted with menu recommendations to enhance guest satisfaction.
- Processed orders efficiently using point-of-sale system.
- Resolved guest concerns promptly to maintain positive dining experience.
- Served food and beverages promptly with focused attention to customer needs.
Sales Associate
Cavender's Boot City
Lubbock, TX
08.2021 - 02.2022
- Assisted in organizing club events, enhancing member engagement and participation rates.
- Trained new team members on product knowledge and customer service best practices.
- Managed point-of-sale transactions, ensuring accuracy and efficiency during busy periods.
- Collaborated with management to develop promotional campaigns that increased membership awareness.
Sales Associate
Stonebridge Tennis Club
McKinney, TX
02.2017 - 07.2020
- Engaged with customers to identify needs and recommend appropriate tennis products.
- Maintained inventory accuracy through regular stock assessments and replenishment efforts.
- Implemented visual merchandising strategies to optimize product displays and increase sales appeal.
Education
Associate of Science - Nursing
East Texas Baptist University
Marshall, TXAssociate of Science - Human Sciences
Texas Tech University
Lubbock, TXSkills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Team collaboration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Server
The Brass Taps Bar And Grille
02.2026 - 05.2026
Customer Service Advocate
Dogtopia
10.2024 - 05.2025
Server
Buffalo Wild Wings
08.2024 - 01.2025
Server
Buffalo Wild Wings
03.2022 - 12.2023
Sales Associate
Cavender's Boot City
08.2021 - 02.2022
Sales Associate
Stonebridge Tennis Club
02.2017 - 07.2020
Associate of Science - Nursing
East Texas Baptist University
Associate of Science - Human Sciences
Texas Tech University