Madeleine Parmele
Austin,TX
Summary
Friendly cocktail waitress offering two years of superior performance in related roles. Strong knowledge of service industry best practices and bar operations. Energetic and industrious with demonstrated success in building patron rapport to cultivate loyalty and drive sales. Comfortable in any role and able to efficiently learn and master new skills. Highly adaptable and always happy to assist others with anything they may need.
Overview
3
3
years of professional experience
Work History
VIP Bottle Server
Mayfair Retirement Village
Austin, TX
07.2023 - 12.2024
- Created rapport with new and returning patrons to foster guest satisfaction.
- Prepared both alcoholic and non-alcoholic beverages for patrons.
- Adhered to established standards for pouring liquor, wine, beer into glasses or containers.
- Monitored guest consumption of alcohol to ensure compliance with state regulations.
- Calculated charges, issued table checks and collected payments from customers.
- Assisted with opening champagne bottles for guests.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Provided exceptional service to high volume of daily customers.
- Communicated effectively with other team members to ensure smooth operations of shifts.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
VIP Bottle Server
Superstition
Austin, TX
12.2023 - 08.2024
- Created rapport with new and returning patrons to foster guest satisfaction.
- Conducted regular inventory checks to ensure sufficient quantities of liquors were available at all times.
- Prepared both alcoholic and non-alcoholic beverages for patrons.
- Adhered to established standards for pouring liquor, wine, beer into glasses or containers.
- Monitored guest consumption of alcohol to ensure compliance with state regulations.
- Calculated charges, issued table checks and collected payments from customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Assisted with opening champagne bottles for guests.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Assessed patrons' needs to always provide proactive service.
- Processed orders quickly and efficiently while ensuring accuracy in order fulfillment.
- Presented menus and answered questions regarding items.
- Provided exceptional service to high volume of daily customers.
- Communicated effectively with other team members to ensure smooth operations of shifts.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
VIP Server
Estelles
Austin, TX
05.2023 - 06.2023
- Set up tables in between patrons to reduce wait times.
- Served food and beverages to patrons and confirmed complete orders.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained new employees to perform duties.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared checks, itemizing total meal costs and taxes.
- Operated POS terminals to input orders, split bills and calculate totals.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Resolved customer complaints in a professional manner.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Ensured compliance with health department regulations at all times.
- Performed opening and closing duties, such as cleaning work areas, restocking supplies.
- Worked closely with bartenders to ensure quality drinks were served quickly.
- Greeted guests and provided excellent customer service.
- Provided assistance to other servers when needed.
- Recognized by management for providing exceptional customer service.
Server/Bottle Server
Devil May Care
Austin, TX
03.2022 - 11.2022
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Maintained records of transactions made during shift as required by law or company policy.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Assisted in training new servers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Provided exceptional service to high volume of daily customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills and calculate totals.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Waxahachie High School
Waxahachie, TX05-2019
Some College (No Degree) - Fashion Merchandising
Texas State University
San Marcos, TXSome College (No Degree) - Fashion Merchandising
Long Beach City College
Long Beach, CASkills
- Menu Memorization
- Customer Service
- POS Operation
- Sales Strategy
- Experience serving Celebrities
- Experience in Photography
- Makeup Application
- Some Freelance Modeling
Timeline
VIP Bottle Server
Superstition
12.2023 - 08.2024
VIP Bottle Server
Mayfair Retirement Village
07.2023 - 12.2024
VIP Server
Estelles
05.2023 - 06.2023
Server/Bottle Server
Devil May Care
03.2022 - 11.2022
High School Diploma -
Waxahachie High School
Some College (No Degree) - Fashion Merchandising
Texas State University
Some College (No Degree) - Fashion Merchandising
Long Beach City College
Similar Profiles
BINI THOMASBINI THOMAS
CAP NURSE at Arvida Mayfair Retirement VillageCAP NURSE at Arvida Mayfair Retirement Village
Samia Ahsan ShaikhSamia Ahsan Shaikh
Health Care Assistant/Team Leader at Mayfair Retirement VillageHealth Care Assistant/Team Leader at Mayfair Retirement Village
RODAPHNA ADJOCYRODAPHNA ADJOCY
Registered Nurse at Mayfair Village Nursing Care CenterRegistered Nurse at Mayfair Village Nursing Care Center