Iliana De La Fe
Sunrise ,FL
Summary
A proven leader and strategic planner, adept in small business operations and customer relations, with a track record of boosting sales revenue and enhancing client satisfaction. Skilled in policy implementation and sales strategies, significantly improving customer loyalty and business efficiency. Demonstrates exceptional motivational coaching abilities and financial management acumen.
Overview
34
34
years of professional experience
Work History
Co-Owner
J&I Inside Out General Improvement
2016.05 - Current
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
Sales Manager
Burdines/Macys
1997.06 - 2016.04
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Sales Manager
Toys R Us
1990.04 - 1997.06
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Education
High School Diploma -
St Cecilia High School
Englewood, NJ06.1980
Skills
- Small business operations
- Customer Relations
- Policy and procedure implementation
- Sales Strategies
Languages
Spanish
Native or Bilingual
Timeline
Co-Owner
J&I Inside Out General Improvement
2016.05 - Current
Sales Manager
Burdines/Macys
1997.06 - 2016.04
Sales Manager
Toys R Us
1990.04 - 1997.06
High School Diploma -
St Cecilia High School
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