Madelene Edwards
Pensacola
Summary
Hardworking Sales Manager committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Inspiring manager with extensive experience in dynamic product industries and leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work History
Sales Associate
Hey Dude
Foley
03.2026 - Current
- Assisted customers in selecting footwear and accessories based on preferences.
- Maintained product displays to enhance visual appeal and customer engagement.
- Processed transactions quickly and accurately at the point of sale.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Sales Manager
Tire discounters
Huntsville
05.2022 - 04.2024
- Managed sales team to drive daily performance and achieve targets.
- Conducted regular team meetings to communicate goals and expectations clearly.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
Assistant manager
Midas Muffler
Meridianville
08.2020 - 05.2022
- Assisted in managing daily operations of automotive service center.
- Coordinated scheduling for technicians and service appointments.
- Maintained inventory levels for automotive parts and supplies.
- Ensured compliance with safety standards and operational procedures.
- Processed customer payments and managed cash register functions.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Implemented quality control measures to uphold company standards.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Manager
Own Business
Milton
08.2012 - 01.2019
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Oversaw staff recruitment, training, and performance evaluations to build a strong team.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Built and established strong partnerships with teams, vendors and contractors.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
Assistant Manager
Comfort Inn & Suites
Virginia Beach
09.2006 - 05.2009
- Assisted in managing daily operations and staff scheduling.
- Trained new employees on company policies and procedures.
- Coordinated customer service initiatives to enhance client satisfaction.
- Handled customer complaints and resolved issues promptly.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
Abercrombie
Sales Associates
Virginia Beach
07.2005 - 09.2006
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
Education
Associate of Science - Psychology
Calhoun Community College
Tanner, AL 08.2023 - 05.2026
A+ Certified - Computer Electronics
Locklin Tech
Milton, FL 05.2002 - 05.2004
Skills
- Customer service
- Team leadership
- Project management
- Interpersonal communication
References
References available upon request.
Timeline
Sales Associate
Hey Dude
03.2026 - Current
Associate of Science - Psychology
Calhoun Community College
08.2023 - 05.2026
Sales Manager
Tire discounters
05.2022 - 04.2024
Assistant manager
Midas Muffler
08.2020 - 05.2022
Manager
Own Business
08.2012 - 01.2019
Assistant Manager
Comfort Inn & Suites
09.2006 - 05.2009
Abercrombie
Sales Associates
07.2005 - 09.2006
A+ Certified - Computer Electronics
Locklin Tech
05.2002 - 05.2004