Madelene Ramirez
Daegu Middle High School, DoWEA/Pacific
Sanford,NC
2
Languages
7
years of professional experience
Sociology graduate with experience supporting students, families, and community members in educational, childcare, and volunteer settings. Skilled in communication, problem solving, accurate documentation, and using computer-based information systems. Experienced in accurate data entry, confidential recordkeeping, responding to questions, and following established policies and procedures. Adaptable, patient, and comfortable learning new procedures and technology to assist others effectively.
Work History
Substitute Teacher
1 Year 2 Months- Answered student and staff questions, identified individual needs, and provided patient assistance across changing classroom assignments.
- Entered and maintained accurate attendance and student records in school information systems while safeguarding confidential information.
- Communicated with administrators, teachers, students, and families to clarify information, share updates, and address concerns professionally.
- Balanced classroom support with time-sensitive documentation and administrative tasks while following established school procedures.
- Adapted quickly to unfamiliar classrooms, school systems, and procedures while addressing day to day problems calmly and professionally.
Childcare Provider
4 Years 10 Months- Built and maintained trusting relationships with families through dependable service, discretion, and consistent communication.
- Coordinated schedules, activities, appointments, and transportation while responding to changing family needs.
- Kept parents informed about activities, schedule changes, and concerns, using sound judgment and clear communication.
- Managed responsibilities independently while prioritizing safety and meeting family expectations.
Education
Bachelor of Arts - Sociology
- summa cum laude graduate
Associate of Arts
Skills
Customer support
Empathetic communication
Microsoft Office
Issue resolution
Data accuracy
Active Listening & Empathetic Communication
Relationship Building
Confidential handling
Adaptability & Learning New Systems
Multitasking & Prioritization
Policy & Procedure Compliance
Independent Judgment
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Substitute Teacher
Daegu Middle High School, DoWEA/Pacific
05.2025 - 07.2026Read More
Childcare Provider
Private Employers
03.2019 - 01.2024Read More
Central Carolina Community College
Associate of Arts
Read More
Fayetteville State University
Bachelor of Arts from Sociology
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