Madelin Ramirez
Lubbock,TX
Summary
Dedicated higher education professional with experience in financial aid, student services, and administrative operations. Skilled in student support, financial aid processes, data management, team leadership, and process improvement. Strong communicator with experience supporting university programs and creating positive student experiences.
Overview
3
3
years of professional experience
Work History
Financial Aid Analyst I
Texas Tech University
Lubbock, TX
10.2025 - Current
- Guided students on eligibility requirements for federal, state, and institutional aid programs, ensuring compliance with Department of Education regulations and university policies. Accurately awarded and adjusted grants, scholarships, loans, and other forms of financial assistance.
- Led the Cost of Attendance Review Committee, evaluating student requests and financial circumstances to recommend adjustments to aid eligibility.
- Utilized Banner, Salesforce, and financial aid systems to manage student records, resolve issues, document cases, and maintain confidential information in accordance with FERPA regulations.
Lead Student Assistant
Texas Tech University Graduate School
Lubbock, TX
07.2023 - 08.2025
- Supervised and coordinated daily operations for a team of student assistants, delegating responsibilities to ensure efficient office workflow.
- Created and managed staff schedules to maintain consistent office coverage, balancing departmental needs with student availability.
- Coordinated logistics and administrative support for graduate research competitions and academic events, enhancing overall program effectiveness.
- Provided professional customer service and administrative support to graduate students, prospective students, faculty, staff, and university visitors.
Education
Bachelor of Arts - Anthropology
Texas Tech University
Lubbock, TX08-2025
Master of Science - Personal Financial Planning
Texas Tech University
Lubbock, TX07-2026
Skills
- Financial Aid Administration
- FERPA Compliance
- Banner
- Salesforce
- Excel data analysis
- COGNOS
- Student Advising & Support
- Staff Scheduling & Supervision
- Team Leadership & Training
- Microsoft Office Suite
- Problem Solving & Decision Making
Timeline
Financial Aid Analyst I
Texas Tech University
10.2025 - Current
Lead Student Assistant
Texas Tech University Graduate School
07.2023 - 08.2025
Bachelor of Arts - Anthropology
Texas Tech University
Master of Science - Personal Financial Planning
Texas Tech University