Madeline Agusti
Charlotte,NC
Summary
Professional Summary
Organized and dependable professional with supervisory experience in retail and food service environments. Skilled in customer service, team leadership, scheduling, cash handling, inventory management, problem-solving, and maintaining accurate records in fast-paced settings. Strong communicator with experience coordinating daily operations, handling competing priorities, and providing professional support to customers and team members. Eager to bring strong organizational and administrative skills to an office environment.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Shift Leader/Supervisor
Victory Lane Indoor Karting
Charlotte, NC
05.2024 - Current
- Supervised staff, delegated tasks, and ensured team members remained on schedule and provided quality customer service.
- Coordinated customer activities, payments, and schedules to enhance overall customer experience.
- Coordinated multiple activities and schedules while preventing conflicts and minimizing wait times.
- Managed phone calls, customer inquiries, and administrative tasks to maintain smooth operations.
- Monitored inventory and facility supplies to ensure operational readiness and support daily activities.
- Operated and coordinated various attractions, including escape rooms, virtual reality, and axe throwing.
- Assisted race officials with coordinating racers and ensuring participants arrived at the track on time.
- Ensured cleanliness, organization, and safety of the facility by addressing operational needs promptly.
Seasonal Cashier
Honey Baked Ham Co. LLC
Charlotte, NC
11.2023 - 01.2024
- Delivered exceptional customer service during fast-paced holiday season, guiding customers with orders, inquiries, and product selections.
- Operated the cash register and accurately processed cash, credit, and other forms of payment while maintaining an organized checkout area.
- Prepared and packaged customer orders, ensuring products were handled carefully and orders were completed accurately.
- Restocked merchandise and supplies while ensuring store cleanliness and organization, supporting daily opening and closing tasks.
- Collaborated with team to navigate busy periods, fulfill customer needs, and enhance overall shopping experience.
Cashier
Panera Bread
Charlotte, NC
01.2022 - 05.2023
- Processed customer orders and payments efficiently to ensure quick service.
- Operated cash register, ensuring accurate handling of cash and credit transactions to maintain financial integrity.
- Prepared and served food and beverages while maintaining cleanliness and food-safety standards.
- Assisted with stocking and maintained dining area cleanliness, contributing to a positive customer experience.
Cashier
Greco Fresh Grille
Charlotte, NC
06.2021 - 08.2021
- Processed customer orders, managed cash and POS transactions, and prepared food and beverages to ensure customer satisfaction.
- Ensured cleanliness and organization of dining and kitchen areas to create a welcoming environment.
- Assisted with food preparation, restocking, and daily opening/closing tasks.
- Collaborated with team members to deliver accurate and timely service, enhancing overall customer experience.
Education
High school diploma -
Myers Park High School
Charlotte, NCSome College (No Degree) - Business Administration
Emory & Henry University
Meadowview, VASkills
- Guest services
- Inventory management
- Multi-line phone systems
- Google & Microsoft Suite
- Computer literacy
- Data entry
- Canva
- Organizational skills
- Teamwork
Certification
Driver's License, AED Certification, First Aid Certification, CPR Certification
Languages
English - Advanced
Timeline
Shift Leader/Supervisor
Victory Lane Indoor Karting
05.2024 - Current
Seasonal Cashier
Honey Baked Ham Co. LLC
11.2023 - 01.2024
Cashier
Panera Bread
01.2022 - 05.2023
Cashier
Greco Fresh Grille
06.2021 - 08.2021
High school diploma -
Myers Park High School
Some College (No Degree) - Business Administration
Emory & Henry University