Madeline Allen
Provo,UT
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish company goals. Dedicated to an open, communicative culture where employees feel empowered to contribute to the company's success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Office Specialist - Supervisor
Brigham Young University
07.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Boosted team performance by developing training materials and conducting service training.
- Collected, arranged, and input information into database system.
Enrollment Counselor
BYU Pathways
03.2021 - 03.2022
- Conducted phone calls to set up appointments and scheduled appointments to follow through.
- Managed distractions to contact as many applicants as possible.
- Answered applicant questions reliably and without hesitation.
- Maintained contact with applicants to ensure a smooth optimistic experience with BYU Pathways.
- Venture, Directed political and environmental studies, included asking questions and recorded answers.
- Executed surveys in a timely and professional manner, strategized how to intrigue customers.
- Managed distractions to stay focused and alert to execute as many applicable surveys as possible.
Assistant Supervisor
Maple Lake Academy
09.2021 - 03.2022
- Oversaw routines of daily life and social skills and coordinated with staff to ensure that these practices were smoothly integrated into the residential environment.
- Coordinated with staff to ensure that all necessary therapeutic interventions determined by the clinical team were carried out.
- Provided direct services to residents including group socialization, behavior management, emotional processing, therapeutic communication, and crisis response.
- Acted as role model for residents and promoted pro-social behavior.
Education
Bachelor of Science - Psychology
Brigham Young University
Provo, UT12.2023
Skills
- Scheduling and Coordinating
- Communication and Conflict Resolution
- Training and Development
- Workflow Monitoring
- Creativity and Artistic Expression
- Experience creating functional ceramic pieces
- Experience creating high quality ceramic pieces
- Experience mixing and applying glazes
- Experience operating ceramic kilns
- Experience with hand building and throwing on a wheel
Timeline
Office Specialist - Supervisor
Brigham Young University
07.2022 - Current
Assistant Supervisor
Maple Lake Academy
09.2021 - 03.2022
Enrollment Counselor
BYU Pathways
03.2021 - 03.2022
Bachelor of Science - Psychology
Brigham Young University