Madeline Ampleman
Lenexa,KS
Summary
Proven track record of enhancing customer experiences at Austin's Bar And Grill, showcasing exceptional multitasking and customer service skills. Adept at fostering guest engagement and ensuring safety, as evidenced by lifeguard certification. Collaborates effectively with teams to achieve seamless service, demonstrating a strong work ethic and problem-solving abilities. Worked less than 20 hours per week with each job listed.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Austin's Bar And Grill
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Lifeguard
Girl Scouts NE Kansas and NW Missouri
05.2023 - 08.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Attentively monitored swimmers to identify distress.
Adventure Staff
Girl Scouts NE Kansas and NW Missouri
09.2022 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Cashier
The Rub
06.2020 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Aerospace Engineering
Embry-Riddle Aeronautical University - Daytona Beach
Daytona Beach, FL05.2028
High School Diploma -
Shawnee Mission West Hisgh School
Overland Park, KS05.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Strong communicator
- Lifeguard certification
- First Aid
- CPR certified
- Customer Service
- Customer Assistance
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
Accomplishments
Was a finalist and semi-finalist for the 2024 NASA Hunch.
Achieved Girl Scout Gold Award in 2024.
Certification
OSHA 10 certification.
CPR certification
Timeline
Server
Austin's Bar And Grill
01.2024 - Current
Lifeguard
Girl Scouts NE Kansas and NW Missouri
05.2023 - 08.2024
Adventure Staff
Girl Scouts NE Kansas and NW Missouri
09.2022 - 08.2024
Cashier
The Rub
06.2020 - 09.2022
Aerospace Engineering
Embry-Riddle Aeronautical University - Daytona Beach
High School Diploma -
Shawnee Mission West Hisgh School
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