Madeline Ann Grimmius
Charlotte,NC
Summary
Dependable college student with extensive customer service and team leadership experience. Proven ability to manage high-pressure situations, train team members, and resolve operational issues while maintaining a clean and welcoming environment for patrons.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Manager/Lifeguard
Kendrick Farms HOA Pool
05.2025 - 09.2026
- Trained employees on facility operations, safety procedures, and customer service standards to enhance service quality.
- Supervised and supported staff while creating schedules and coordinating shift coverage.
- Resolved scheduling and operational issues through effective communication with employees and management.
- Assisted patrons with questions, concerns, and incidents while providing friendly and professional service.
- Maintained a clean, organized, and welcoming environment for patrons.
- Professionally enforced facility policies and handled difficult situations calmly.
Lifeguard
Ray's Splash Planet
05.2025 - 05.2026
- Responded calmly and effectively to emergencies and unexpected situations, prioritizing safety and maintaining order.
- Maintained a clean, safe, and welcoming environment for guests.
- Delivered friendly customer service, assisting patrons with facility navigation and addressing inquiries to enhance their experience.
- Collaborated with team members in a fast-paced, public-facing environment to ensure smooth operations and guest satisfaction.
Designer
Nova Literary-Arts Magazine
09.2025 - 05.2026
- Collaborated with team to design and produce magazine issue, enhancing visual appeal and engagement.
- Developed promotional materials and represented organization at events, increasing visibility and outreach.
- Interacted professionally with students and community members at public events, fostering positive relationships and community engagement.
Pool Manager & Lifeguard
Trident Pool Group
05.2024 - 09.2024
- Managed and supported a team of lifeguards during daily operations.
- Created weekly employee schedules and coordinated shift changes.
- Facilitated communication between employees and upper management to address and resolve operational issues.
- Assisted patrons with concerns and resolved complaints professionally.
- Ensured facility remained clean, organized, and welcoming for patrons.
Retail Employee
Megart
03.2024 - 05.2024
- Facilitated customer purchases and assisted in locating ceramic pieces to ensure satisfaction.
- Guided customers through painting process, addressing product and service inquiries to enhance their experience.
- Maintained a clean, organized, and welcoming store environment.
- Handled customer inquiries to provide effective support., stocking, and cleaning to maintain operational flow and store readiness.
Team Member
Dunkin'
01.2024 - 05.2024
- Provided friendly and efficient customer service in a fast-paced environment.
- Processed customer orders and payments using POS systems, ensuring accuracy and timely transactions.
- Collaborated with team members to streamline service flow and enhance customer experience.
- Assisted with inventory, stocking, and daily store operations.
- Maintained a clean and organized workspace during busy periods.
Shift Lead
Smoothie King
02.2022 - 03.2023
- Led team members during high-volume shifts while maintaining efficient customer service.
- Oversaw daily opening and closing tasks to ensure smooth restaurant operations.
- Supported team members and coordinated daily restaurant operations.
- Maintained clean, organized, customer-ready environment to enhance guest experience.
Lifeguard & Shift Lead
Swim Club Management Group
05.2021 - 09.2021
- Delivered customer service by addressing patron inquiries and concerns, enhancing overall visitor satisfaction.
- Managed concession sales and processed customer transactions, ensuring a seamless experience for patrons.
- Led team members and supported daily facility operations.
- Handled and resolved customer complaints with professionalism, contributing to a positive facility reputation.
Education
Junior - Graphic Design
University of North Carolina at Charlotte
Charlotte, NCSkills
- Guest relations and customer service
- POS systems expertise
- Hygiene standards compliance
- Emergency response protocols
- Shift management
- Scheduling coordination
- Team leadership
- Collaborative teamwork
- Multitasking proficiency
- Time management
- Organizational skills
- Conflict management
- Effective verbal communication
- Problem-solving abilities
Certification
CPR / First Aid Certified
Timeline
Designer
Nova Literary-Arts Magazine
09.2025 - 05.2026
Manager/Lifeguard
Kendrick Farms HOA Pool
05.2025 - 09.2026
Lifeguard
Ray's Splash Planet
05.2025 - 05.2026
Pool Manager & Lifeguard
Trident Pool Group
05.2024 - 09.2024
Retail Employee
Megart
03.2024 - 05.2024
Team Member
Dunkin'
01.2024 - 05.2024
Shift Lead
Smoothie King
02.2022 - 03.2023
Lifeguard & Shift Lead
Swim Club Management Group
05.2021 - 09.2021
Junior - Graphic Design
University of North Carolina at Charlotte