Madeline Barraza
San Diego,CA
Summary
Over a decade of experience in customer service, complemented by three years in leadership roles, has driven significant professional growth. Expertise in customer-focused sales has consistently increased profits while fostering positive interactions with guests and team members. A methodical approach to problem-solving at both micro and macro levels ensures effective handling of diverse situations. Eager to embrace new challenges and further develop interpersonal skills in a collaborative environment.
Overview
7
7
years of professional experience
Work History
Banquets Classified Lead
San Diego Zoo Wildlife Alliance
11.2021 - Current
- Planned and managed catered events across zoo grounds, ensuring seamless execution.
- Supervised up to 20 staff members to uphold productivity and quality standards.
- Communicated with customers and Event Sales to clarify event requirements effectively.
- Oversaw setup and breakdown of events, guaranteeing efficient transitions.
- Transported products safely to prevent damage and ensure timely availability.
- Curated orders tailored to specific client needs and preferences.
- Resolved conflicts proactively before, during, and after events for optimal satisfaction.
- Conducted audits to verify on-site availability of PPE equipment.
Retail Sales Shift Lead
San Diego Zoo Wildlife Alliance
11.2021 - 01.2022
- Executed store opening and closing procedures while balancing tills accurately.
- Trained new employees, delegating daily tasks and responsibilities effectively.
- Maintained a clean, organized work environment, consistently meeting safety standards.
- Oversaw cash handling procedures, ensuring precise documentation at all times.
Chain Sales Representative and Merchandiser
REPUBLIC NATIONAL DISTRIBUTING COMPANY
09.2019 - 05.2021
- Drove sales in San Diego’s largest revenue territory, selling over one-million units in three months.
- Built and maintained strong relationships with buyers and vendors to enhance product profitability.
- Developed eye-catching displays using effective POS materials to attract customers.
- Presented success metrics to management to highlight achievements and progress.
- Maintained current knowledge of industry trends for informed client interactions.
- Exceeded sales quotas consistently through strategic planning and time management.
- Conducted detailed market analysis to inform development of targeted sales strategies.
Rock Climbing Gym Supervisor
California State University Chico WREC
04.2018 - 05.2019
- Evaluated employee performance and provided constructive feedback, promoting professional growth among staff members.
- Supervised gym staff to ensure proper adherence to safety protocols and efficient operations.
- Elevated overall member experience by consistently monitoring customer feedback and implementing necessary changes accordingly.
- Assigned schedules and specific tasks to workers for optimal coverage.
- Organized successful community events that promoted health awareness and drove new memberships at the gym.
Education
Bachelor of Arts - Communication Studies major, Public Relations minor, Diversity Studies minor
California State University Chico
Chico, CA05.2019
Skills
- Inventory control
- Staff training and development
- Customer service management
- Store operations
- Cash handling oversight
- Technology proficiency
- Multitasking and prioritizing
- POS terminal operation
- Merchandise promotion and display
- Loss prevention
- Cycle counts and audits
Accomplishments
Certificate from HubSpot- Inbound marketing social media
Sales Representative Team of the Quarter-Q4 2019-RNDC
Sales Representative Team of the Quarter- Q2 2020-RNDC
Sales Representative of the Quarter- Q1 2021- RNDC
Achievements
Certificate from HubSpot- Inbound marketing social media Three-year attendee of the Chico Great Debate Semi Finalist in Chico State’s 2016 Rookie Tournament (An argument and debate competition with fellow Comm. majors) Coastal Cleanup volunteer Wags and Whiskers shelter volunteer Gamma Phi Beta, Epsilon Kappa at CSU Chico
Affiliations
- Gamma Phi Beta- Epsilon Kappa
Timeline
Retail Sales Shift Lead
San Diego Zoo Wildlife Alliance
11.2021 - 01.2022
Banquets Classified Lead
San Diego Zoo Wildlife Alliance
11.2021 - Current
Chain Sales Representative and Merchandiser
REPUBLIC NATIONAL DISTRIBUTING COMPANY
09.2019 - 05.2021
Rock Climbing Gym Supervisor
California State University Chico WREC
04.2018 - 05.2019
Bachelor of Arts - Communication Studies major, Public Relations minor, Diversity Studies minor
California State University Chico
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