Madeline Bitsie
Riverton
Summary
Dynamic and results-driven professional with extensive experience at Wind River Hotel and Casino as a Ticket Writer/Sportsbook Supervisor. Excelled in troubleshooting, cash management, and event execution, enhancing service delivery. Adept at staff management and customer service, fostering team cohesion and ensuring operational excellence. Skilled in training and mentoring, with a goal-oriented approach to leadership.
Overview
3
3
years of professional experience
Work History
Ticket Writer/Sportsbook Supervisor
Wind River Hotel and Casino
11.2021 - Current
- Took initiative to troubleshoot minor technical issues related to the ticketing system, minimizing disruptions in service delivery.
- Handled large amounts of cash. Cashing customers out and paying Jackpots.
- Supported the successful execution of events by ensuring that all ticketing-related concerns were addressed promptly and accurately.
- Collaborated with team members to achieve a smooth and cohesive workflow during high-traffic periods.
Education
High School Diploma - General Studies
Wyoming Indian High School
Ethete WY05.1995
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Timeline
Ticket Writer/Sportsbook Supervisor
Wind River Hotel and Casino
11.2021 - Current
High School Diploma - General Studies
Wyoming Indian High School
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