Yelsi Loera
Las vegas
Summary
Experienced customer service professional with over five years in diverse industries, specializing in money handling and complex bet processing. Recognized for accuracy, integrity, and comprehensive knowledge of betting systems. Committed to maintaining efficiency and professionalism in fast-paced casino and racetrack environments.
Overview
8
8
years of professional experience
Work History
Sportsbook Ticket Writer
William Hill
Las vegas
01.2024 - Current
- Oversaw cash processing and transactions, ensuring accuracy of wager entries into system.
- Clarified betting options including moneylines, spreads, parlays, and over/unders for customers.
- Issued and verified tickets for all placed bets to maintain transaction integrity.
- Delivered exceptional customer service by promptly addressing inquiries and concerns.
Order Fulfillment Associate
Stiiizy
Las vegas
05.2023 - 01.2024
- Reviewed products prior to packaging to prevent defects and damages.
- Fulfilled online orders for dispensary, ensuring efficient and accurate processing.
- Managed metric tags to enhance inventory tracking systems.
- Secured items using appropriate packing materials.
Flex Operator
Levis Strauss & Co
Henderson
03.2021 - 04.2023
- Supported order packing processes, improving efficiency and accuracy.
Contributed to closing procedures for orders, ensuring proper inventory management. - Facilitated shipping processes by generating labels for packages.
Coordinated assignment of pickup trucks to optimize shipping load distribution. - Collaborated with team members to streamline workflows and improve efficiency.
- Maintained accurate records of all production data including quantity, type, size.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
Assistant Manager
Little Caesars
Las Vegas
04.2018 - 12.2020
- Trained new employees on customer service and food preparation procedures.
- Assisted in inventory management and stock replenishment processes.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
Education
High School Diploma -
Mojave High School
North Las Vegas, NV06-2020
Skills
- Cash handling
- Attention to detail
- Effective communication
- Money handling
- Basic math and quick mental calculation
- Employee training
Languages
Spanish
Professional
Timeline
Sportsbook Ticket Writer
William Hill
01.2024 - Current
Order Fulfillment Associate
Stiiizy
05.2023 - 01.2024
Flex Operator
Levis Strauss & Co
03.2021 - 04.2023
Assistant Manager
Little Caesars
04.2018 - 12.2020
High School Diploma -
Mojave High School