Kirt Neal
Marysville,WA
Summary
Self-motivated with a variety of experience in many areas of the cruise industry. Valued employee with numerous accolades. Dedicated to building rapport through active listening and effective communication. Friendly, energetic, outgoing and extremely hospitable team member well-versed in many different departments. Consistent producer and always welcomes evaluation based on performance. Courteous casino professional offering Sportsbook proficiencies developed over years of related experience and 6 months of hands experience at Tulalip and Quilceda Casinos. Adept at inspecting tickets and equipment. Collecting money and issuing sportsbook new tickets for upcoming sporting events.
Overview
1
1
year of professional experience
Work History
Sportsbook Ticket Writer
Tulalip Casino and Resort
Tulalip , WA
12.2022 - Current
- Calculated and paid out winnings or referred patrons to cashiers.
- Secured player bets prior to starting gameplay.
- Answered patron questions regarding game rules or casino policies.
- Addressed patron issues and quickly resolved complaints.
- Answered patron questions about game rules and casino policies to promote positive customer service and brand loyalty.
- Maintained optimal records by collecting cash and chip bets and accurately verified and recorded amounts.
- Recorded amount of tickets cashed and amount paid after each event, investigated discrepancies and submitted timely accounting records.
- Monitored and managed currency and chip exchanges, and compared house and player hands to assess game accuracy and integrity.
Shipboard & Corporate Positions
Princess Cruises
Seattle , WA
1989 - 12.2022
- Directly implemented successful, entertainment programs with consistent high ratings with years of demonstrated success.
- Held a variety of shipboard positions including Cruise Director, Deputy Cruise Director and Fitness and Sports Director.
- Years of successful implementation of shipboard entertainment and fitness programming.
- Worked successfully with many different nationalities and diverse groups.
- Developed years of successful personal and business relationships throughout the industry.
- Shipboard employment included over 20 different cruise ships, implementing a wide variety of successful passenger programming while traveling the entire world.
- Cruise Industry Positions included Cruise, Fitness and Entertainment Director. Corporate Positions included Fleet Personnel, Cruise Staff Coordinator and Reservations.
- Worked closely with team members to deliver project requirements, develop solutions and meet corporate deadlines.
Other Related Accomplishments
Account Executive, General & Sales Manager
Orange County , CA
- Developed and maintained excellent business relationships through regular meetings and communication.
- Completed many personal fitness goals, including marathons, biathlons & triathlons.
- Completed 2 Degrees in 3 years, while also completing a minor in physical education concentration in coaching and played wide receiver while involved in student government.
- Implemented a variety of onboard, shoreside and personalized fitness programs with much proven highly rated successes.
- Top Sales & Fitness Manager.
- Fastest to acquire most title orders with minimum marketing budget.
- Statistically the top producer with most consistent results.
- Recognized as top producer with many accolades and monetary achievements.
Education
Bachelor of Arts - Communications
California State University, Long Beach
Long Beach, CaliforniaSkills
- Cash Handling
- Sports Enthusiast
- Travel Industry Consultant
- Communication Expert
- Extremely well traveled
- Computer, email, text and social platforms
- Documented Top Performer and Producer
- Successful Employee Coach & Trainer
- Decision-Making
- Conflict resolution
- Organizational
- Mature Attitude
- Patron Relations
- Reliable & Trustworthy
- Data Management
- Active Listening
- Conflict Resolution
- Relationship Building
- Customer Service
- Flexible Schedule
- Organizational Skills
- Good Work Ethic
- People Skills
- Critical Thinking
- Problem Resolution
- Computer Skills
- Friendly, Positive Attitude
References
Furnished Upon Request
Timeline
Sportsbook Ticket Writer
Tulalip Casino and Resort
12.2022 - Current
Shipboard & Corporate Positions
Princess Cruises
1989 - 12.2022
Other Related Accomplishments
Account Executive, General & Sales Manager
Bachelor of Arts - Communications
California State University, Long Beach
Similar Profiles
Lance McIntoshLance McIntosh
Class B Shuttle Driver at Tulalip Casino and ResortClass B Shuttle Driver at Tulalip Casino and Resort
Diana ArroyoDiana Arroyo
Housekeeping Attendant at Tulalip Casino And ResortHousekeeping Attendant at Tulalip Casino And Resort
Doreen AlexanderDoreen Alexander
Operations Analyst/Procurement Manager at Tulalip Casino And ResortOperations Analyst/Procurement Manager at Tulalip Casino And Resort