Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Madeline Buckner

Fort Myers,FL

Summary

Proven leader with extensive experience in fast-paced retail environments, notably with Starbucks. Excelled in inventory control and customer service, significantly enhancing team performance and customer satisfaction. Skilled in conflict resolution and strategic planning, adept at training and mentoring staff to exceed operational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
Estero, FL
11.2021 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.

Shift Leader

Dunkin' Donuts
Fort Myers, FL
07.2019 - 08.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays.

Education

Bachelor of Science - Health Sciences

Florida Gulf Coast University
Fort Myers, FL
05.2024

High School Diploma -

Fort Myers High School
Fort Myers, FL
05.2020

Skills

  • Inventory control
  • Cash handling expertise
  • Safety awareness
  • Conflict resolution techniques
  • Strategic planning
  • Customer service
  • Training and mentoring

Accomplishments

  • Awarded Partner of the Quarter in January 2023
  • Awarded the Moves of Uncommon Greatness Award in June 2023

Certification

Microsoft Word and PowerPoint Presentation Certified.

Timeline

Shift Supervisor

Starbucks
11.2021 - Current

Shift Leader

Dunkin' Donuts
07.2019 - 08.2021

Bachelor of Science - Health Sciences

Florida Gulf Coast University

High School Diploma -

Fort Myers High School

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Madeline Buckner