Hello, my name is Maddy. I have recently graduated high school, and I look forward to my next steps in life. I'm friendly, outgoing, and creative. I like to spend my time with my dogs and in nature.
Overview
4
4
years of professional experience
Work History
Key Holder
Bath & Body Works
Bozeman, MT
09.2023 - 06.2024
Opened and closed store according to company policies.
Verified accuracy of register tills at beginning and end of shift.
Provided customer service during cashiering, merchandising, and restocking shelves.
Assisted customers with product selection and resolving complaints.
Provided clear direction to employees for tasks and performance expectations.
Greeted customers with a friendly approach and promptly addressed their inquiries, delivering exceptional customer service.
Barista
Copper Horse
Bozeman, MT
06.2022 - 08.2023
Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Stocked shelves with ingredients needed to make coffee drinks.
Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Greeted customers and took orders for coffee drinks, food items, and other beverages.
Operated cash registers to process customer payments.
Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Crew Member
Dairy Queen Grill & Chill
Belgrade, MT
09.2020 - 01.2021
Took and fulfilled customer orders ensuring accuracy and satisfaction.
Produced ice cream that met company standards and expectations.
Maintained cleanliness and stocked inventory daily.
Education
High School Diploma -
Belgrade High School
Belgrade, MT
06-2024
Skills
Customer Service Management
Team training and development
Operations oversight
Workplace Safety
Store maintenance
Customer Service
Opening and closing duties
Ordering Procedures
Espresso machine operation
Positive and professional
Friendly and outgoing
Team Player
Accomplishments
Advanced Studies Diploma- Belgrade High School 2024