Madeline Coplen
Holly Ridge,NC
Summary
Over the course of time I have learned how to become a team player on and off of a mat and into the work force. That time management is a part of everyday like for example, early is on time and on time is late. I value the woke ethic that I have set in place and it is a key to success to work hard and be dependable for others. Being a resourceful worker with years of experience. Follow written or verbal directions to carry out efficient work. Safety-driven and adaptable with good planning and problem-solving abilities. Dedicated Customer Service by providing exceptional customer service through active listening and problem solving. Enthusiastic Student Athlete dedicated to pursuing goals, promoting team player mentality and performing well under pressure. Extensive experience in leadership positions and working with teams. Committed to helping others through effective time management, good sportsmanship and motivation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Food Runner
Daddy Mac's Grill
01.2024 - Current
- Facilitated smooth shift transitions by communicating pertinent information between incoming and outgoing staff members effectively.
- Delivered correct food items to tables according to order documentation.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Restocked food supplies in kitchen and organized storage areas.
- Ensured timely refilling of beverages and removal of used dishes, enhancing the overall dining experience for guests.
- Kept detailed knowledge of and followed all food safety guidelines.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Server
Waffle House Restaurant
10.2023 - 01.2024
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Served food and beverages promptly with focused attention to customer needs.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Assistant Manager
Sugar Kingdom
12.2022 - 07.2023
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Developed strong working relationships with staff, fostering a positive work environment.
- Established team priorities, maintained schedules and monitored performance.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Wrestler
Dixon High School
12.2018 - 02.2023
- Maintained peak physical condition through rigorous training regimens, ensuring optimal performance during matches.
- Received positive feedback from industry peers for maintaining professionalism and strong work ethic.
- Maintained professionalism when attending charity, sporting and media events as team representative.
- Mentored up-and-coming wrestlers, sharing knowledge of the business and helping them hone their skills.
- Effectively communicated with diverse group of athletes, coaches, and game officials using dynamic listening and open-ended questioning skills.
- Optimized nutrition, training regimens and lifestyle choices to keep fitness at optimal levels.
- Adapted quickly to changing game plans and strategies.
- Improved match outcomes by enhancing physical techniques and refining in-ring psychology.
- Practiced with team on schedule and trained alone to enhance athletic abilities and contributions to team success.
Education
No Degree - Criminal Justice
Western Carolina University
Cullowhee, NC05.2027
Skills
- Service station maintenance
- Teamwork and Collaboration
- Table clearing
- POS System Operation
- Time Management
- Cash Register Operation
- Memory retention
- Quick Learner
- Effective Multitasking
- Strong Work Ethic
- Decision-Making
- Issue Resolution
Accomplishments
I was a state champion placing third in states at my highest for my high school wrestling team.
Wrestling
I wrestled for five years being something I dedicated my blood, sweat, and tears to. This made me an individual but also a team player. Proved not only to others but also myself how I could work hard for the things that i wanted. Showed me how to use proper leadership to guide others and also learn a little for myself as well. Pushed me physically and mentally to become stronger.
Timeline
Food Runner
Daddy Mac's Grill
01.2024 - Current
Server
Waffle House Restaurant
10.2023 - 01.2024
Assistant Manager
Sugar Kingdom
12.2022 - 07.2023
Wrestler
Dixon High School
12.2018 - 02.2023
No Degree - Criminal Justice
Western Carolina University
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