Madeline Esquivel
McDonald's
Whittier,CA
1
Language
1
Certification
3
years of professional experience
Early-career crew member with strong customer service, time management, and cash handling skills. Reliable in fast-paced settings, with experience supporting front counter, drive-thru, and kitchen operations while maintaining accuracy and speed.
Work History
Crew Member
2 Years 8 Months- Delivered order accuracy and guest service across front counter, drive-thru, and dining areas.
- Operated POS system to process orders accurately and maintain fast service during peak periods.
- Prepared menu items following food safety, quality, and portioning standards.
- Restocked supplies and ingredients to support smooth kitchen and service operations.
- Worked front counter, drive-thru and other areas.
- Adapted quickly between grill, fry, cashier, and lobby duties to support daily operations.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Addressed guest needs, questions, or concerns to create an optimum experience onboard.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Education
No Degree - Nursing
- Extracurricular Activities: Phlebotomist certified
- Practiced proper venipuncture and capillary blood-draw techniques under supervised training.
Studied anatomy, physiology, and the circulatory - system with a focus on veins and blood collection.
- Learned proper patient identification, specimen
- labeling, infection-control procedures, and safety protocols.
- Developed hands-on skills in preparing patients for blood collection and maintaining a professional, reassuring manner.
- Practiced proper use and disposal of needles and other blood-collection equipment according to safety procedures.
- Strengthened communication and customer-service skills through employment at McDonald’s, including working with diverse customers in a fast-paced environment.
Skills
Drive-thru operations
Cash handling
Safe food handling
Cleaning and sanitizing
Customer service
Customer engagement
Food safety practices
Interactive communication
Team collaboration
Crew leadership
Leadership skills
Hospitality service expertise
Flexible schedule
Integrity
Inventory management
Team leadership
Guest interaction
Certification
- Phlebotomy Training - [1 month]
Languages
Spanish
Native or Bilingual
Timeline
Crew Member
McDonald's
02.2024 - CurrentRead More
Cerritos College
No Degree from Nursing
Read More