Madeline Fain
Tempe,AZ
Summary
Customer-focused sales professional with dedication to customer satisfaction and meeting deadlines. Courteous and cordial with desire to penetrate new target markets while giving existing customers excellent support and service. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Uber Eats
10.2023 - Current
- Ensured timely delivery of packages to customers in accordance with company standards
- Provided excellent customer service when interacting with clients during package pickups and deliveries
- Provided excellent customer service throughout the delivery process
- Contacted customers if there were delays in delivery due to traffic or other issues.
Barista
Starbucks
08.2021 - Current
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors
- Provided excellent customer service by responding to inquiries quickly and professionally
- Adhered to health department regulations concerning sanitation standards
- Trained new baristas on company policies and procedures regarding food handling safety standards
- Prepared and served coffee, espresso drinks, blended coffees and teas
- Addressed and resolved customer concerns to maintain brand loyalty.
Cashier
Chick-fil-A
02.2020 - 08.2021
- Demonstrated how to use the point-of-sale system efficiently and accurately
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service
- Created training materials, including checklists and procedural manuals, to help new cashiers learn quickly
- Engaged in problem-solving activities when conflicts arose between employees or customers.
Education
Some College (No Degree) - Education
Arizona Western College
Yuma, AZSome College (No Degree) - Education
Northern Arizona University
Flagstaff, AZBachelor of Arts - Business Administration
Arizona State University
Tempe, AZ05.2025
Skills
- Quality Assurance
- Time Management Skills
- Teamwork and Collaboration
- Conflict Mediation
- Cash Handling
- POS System Operations
References
References available upon request.
Timeline
Delivery Driver
Uber Eats
10.2023 - Current
Barista
Starbucks
08.2021 - Current
Cashier
Chick-fil-A
02.2020 - 08.2021
Some College (No Degree) - Education
Arizona Western College
Some College (No Degree) - Education
Northern Arizona University
Bachelor of Arts - Business Administration
Arizona State University