Summary
Overview
Work History
Education
Skills
Soft Skills
Certification
Languages
Timeline
Generic
Madeline Farag

Madeline Farag

Orlando,FL

Summary

Assistant manager with more than 11+ years of experience. Passionate about learning business and technology concepts and possess the ability to handle work pressure and can make decisions, meet/ exceed goals. Flexible to work in any environment as required. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy, also Ability to work independently in a fast-paced environment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Branch Manager

Trustco Bank
07.2023 - Current
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Coordinate and prepare documentation necessary for verifications and underwriting such as loan files, loan packages, credit reports, and additional mortgage application paperwork.
  • Supervises head teller and tellers.
  • Reviews and approves requests to include approval to cash large checks, authorizing bank checks or general ledger tickets, and approval of various reports, paperwork, and cash counts.

Operations Assistant Manager

HSBC Bank
03.2019 - 09.2022
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Supporting process of on-boarding new transactions through required procedures including KYC, setting up accounts for agencies , also make sure that there is no suspect of any AML or Sanctions involved before processing.
  • Working knowledge of ICC Publications UCP600.
  • Awareness of trade facilities and customer trade cycles, and Documentary Credits (DCs) and of internal control procedures.
  • Processing of Letter of credit issuance, amendment, advising, confirmation, transfer DC, document, and payments in system.
  • Examining of Import/Export documents to ensure complied documents are presented or raise any discrepancies and highlighting any issues or shortcomings.
  • Proactively responding to queries, related LC processing, from various stakeholders.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Coached and supervised new employees to be fully integrated with bank system, policies, and procedures.
  • Responsible for ensuring that team meets SLAs / PLAs committed to business.
  • Responsible for overall team and individual performance, ensuring that team meets their KPIs.
  • Communicated with customers to assess satisfaction with products and services received.
  • Reviewing various exception reports to ensure exceptions are understood and resolved.

Head of Computer Science Department

Smart Village School
09.2016 - 02.2019
  • Collaborate with other IT teams to implement new technologies and systems
  • Troubleshoot and resolve hardware and software issues for Computer Labs.
  • Install and configure software applications and updates.
  • Set up computers and networking systems and delivered step-by-step instructions on basic use.
  • Introduce to students HTML and other programming languages and familiarize the process of assembling computer.
  • Build and maintain school website using HTML, JavaScript, and various image editing software.
  • Teach Students on software and hardware systems Planned on the curriculum.
  • Conduct regular backups for the students work.
  • Conduct security audits with the IT department and implement security measures.
  • Maintain inventory of hardware and software assets and order new equipment as needed for the students.

Head of Computer Science & Social Media Moderator

Beverly Hills International School
09.2013 - 08.2016
  • Introduce to students HTML and other programming languages and familiarize the process of assembling computer.
  • Build and maintain school website using HTML, JavaScript, and various image editing software.
  • Set up computers and networking systems and delivered step-by-step instructions on basic use.
  • Teach Students on software and hardware systems Planned on curriculum.
  • Conduct regular backups for students work.
  • Collaborate with other IT teams to implement new technologies and systems for learning.
  • Conduct security audits with IT department and implement security measures.
  • Maintain inventory of hardware and software assets and order new equipment as needed for students.

Assistant Manager & Social Media Moderator

Oxford International Nursery
06.2011 - 08.2016
  • Perform administrative duties such as answering the phone, collecting payments, accepting and/or providing families with requested forms, etc.
  • Posting latest content on social media sites such as Facebook, Twitter, Instagram, or other sites as needed.
  • Posting interesting articles or posts that are relevant to the Nursery's activities and news.
  • Participating in online conversations with Parents through social media channels such as Facebook and Instagram.
  • Source and recruit candidates by using databases, social media, etc.
  • Conduct interviews using various reliable recruiting tools and methods.
  • Onboard new employees to be fully integrated.
  • Promote and organize events.
  • Develop and maintain collaborative relationships with school staff and PTA.

Education

Bachelor of Science - Business Information System

Helwan University
Cairo, Egypt
06.2012

High School Diploma -

Good Shepherd High School
Cairo, Egypt
06.2009

Skills

  • Microsoft Office Suite: Excel, Word, Outlook, Teams, PowerPoint
  • Front-END Languages: HTML, CSS and JavaScript
  • Back-End Languages: Python, Ruby
  • Banking Systems: FileNet, HUB, HFE, WDM , LexisNexis, FISERV, APERIO, ServiceNow, SWIFT
  • Networking: CISCO, VPN, Network configuration
  • Business Systems: SEO/SEM, Google Workspace

Soft Skills

  • Communication & Customer Service Skills.
  • Creativity & Flexibility.
  • Collaborative & Influential Team player.
  • Time Management.
  • Strategy planning & Problem Solving.

Certification

  • Nationwide Mortgage Licensing System (NMLS): 2526842

Languages

English
Native or Bilingual
Arabic
Native or Bilingual
French
Limited Working

Timeline

Assistant Branch Manager

Trustco Bank
07.2023 - Current

Operations Assistant Manager

HSBC Bank
03.2019 - 09.2022

Head of Computer Science Department

Smart Village School
09.2016 - 02.2019

Head of Computer Science & Social Media Moderator

Beverly Hills International School
09.2013 - 08.2016

Assistant Manager & Social Media Moderator

Oxford International Nursery
06.2011 - 08.2016

Bachelor of Science - Business Information System

Helwan University

High School Diploma -

Good Shepherd High School

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Madeline Farag