MADELINE FOREMAN
Summary
Certified Trainer with over 10 years of experience in team leadership and conflict resolution, adept at fostering a collaborative and engaging work environment. Proficient in medical terminology, committed to enhancing operational efficiency and improving patient satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
PATIENT ACCESS REPRESENTATIVE
Memorial Hospital
03.2025 - Current
- Helping patients with scheduling their visits, sending out referrals, sending messages to the doctors, and making sure the patient feels taken care of.
- Monitored patient feedback to identify service gaps, implementing solutions that led to noticeable improvements in patient satisfaction.
BARTENDER
Panorama Music House
02.2022 - 03.2025
- Engaged with guests to create personalized drink experiences, cultivating a vibrant bar atmosphere that encouraged guest interaction.
- Maintained accurate inventory records and managed stock levels, preventing shortages and ensuring a smooth operation during peak hours.
CERTIFIED TRAINER
Golden Nugget Casino
08.2015 - 02.2024
- Working alongside management to make sure the new hires are a good fit for the establishment.
- Fostered a welcoming training environment, enhancing new staff confidence and promoting a culture of collaboration.
CALL CENTER REPRESENTATIVE (SEASONAL)
Copper Mountain Ski Resort
10.2016 - 01.2018
- Managed incoming calls efficiently, resolving inquiries and issues, resulting in measurable improvements in customer retention rates.
- Engaged with customers to promote seasonal activities, driving increased participation and enhancing guest experiences.
Education
A.A BUSINESS ADMINISTRATION - Hospitality, Office Management
Sowela Community College
08.2027
HIGH SCHOOL DIPLOMA - undefined
Parkview Baptist School
05.2014
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
Certification
- Microsoft Office Specialist
- Professional Communication
Timeline
PATIENT ACCESS REPRESENTATIVE
Memorial Hospital
03.2025 - Current
BARTENDER
Panorama Music House
02.2022 - 03.2025
CALL CENTER REPRESENTATIVE (SEASONAL)
Copper Mountain Ski Resort
10.2016 - 01.2018
CERTIFIED TRAINER
Golden Nugget Casino
08.2015 - 02.2024
HIGH SCHOOL DIPLOMA - undefined
Parkview Baptist School
A.A BUSINESS ADMINISTRATION - Hospitality, Office Management
Sowela Community College