Madeline Garcia
Waxahachie,TX
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations, notably at Tuscan Slice. Skilled in multitasking and exceptional customer service, I excel in fast-paced environments, ensuring high-quality hospitality service. My expertise in cash register operation and server training has significantly contributed to team efficiency and increased sales.
Overview
5
5
years of professional experience
Work History
Server
Tuscan Slice
06.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Processed orders and sent to kitchen employees for preparation.
Front Office Assistant/Billing Coordinator
Ennis Smiles
05.2023 - 02.2024
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Supported billing and accounting processes, contributing to financial health of office.
Sales Associate
Bealls
11.2019 - 05.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - General Studies
Navarro College
Corsicana, TXEsthetician License - Esthetics
Lilian Beauty School
Grand Prairie, TX12-2024
High School Diploma -
Waxahachie High School
Waxahachie, TX05-2020
Skills
- Exceptional customer service
- Hospitality service expertise
- Cleanliness standards
- Buffet setup and takedown
- Liquor, wine, and food service
- Dining customer service
- Server training
- Multitasking
- Cleaning and sanitizing
- Hospitality best practices
- Cash Register Operation
Languages
Spanish
Limited Working
Timeline
Front Office Assistant/Billing Coordinator
Ennis Smiles
05.2023 - 02.2024
Server
Tuscan Slice
06.2020 - Current
Sales Associate
Bealls
11.2019 - 05.2020
No Degree - General Studies
Navarro College
Esthetician License - Esthetics
Lilian Beauty School
High School Diploma -
Waxahachie High School
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