Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
Generic

Madeline Gomes

Mesa,AZ

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in the fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Specializing in game operations with background in coordinating event logistics, organizing team activities and maintaining healthy player relations. Strong skills in communication, multitasking, and problem-solving support effective project management. Demonstrated impact through successful event execution and enhanced player engagement. Also took photos of players and teams as well as wrote post game articles for regular season games, play-off and championship games.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Michaels Arts and Crafts
Mesa, AZ
07.2022 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • I assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Game Operations Associate

Park University Gilbert Campus
Gilbert, AZ
08.2021 - Current
  • Created and maintained a database of players, teams, and tournament information.
  • Ensured proper setup and operation of equipment used during tournaments.
  • Compiled statistical data related to the performance of individual players in tournaments.
  • Resolved any disputes that arose between players or teams during tournaments.

Social Media Manager

Park University
Gilbert, AZ
08.2021 - Current
  • Developed and implemented successful social media campaigns to support company objectives.
  • Created engaging content for multiple social media platforms like Twitter, Instagram, Facebook, TikTok, and LinkedIn.
  • Analyzed data to measure the effectiveness of campaigns and adjust strategies accordingly.
  • Assisted in developing strategies for increasing followership and engagement rates.

Student Athlete Council President

Park University Gilbert Campus
Gilbert, AZ
12.2022 - 05.2025
  • Attended, facilitated, and participated in all team meetings.
  • Organized and maintained student-athlete academic calendar to ensure timely completion of assignments.
  • Lead events on campus
  • Involved in decision-making in the school's administrative decisions.
  • Involved in decision-making in Califonia Pacific Conference decision making along with providing proposals to give to NAIA board

Unarmed Security Guard

PRO EM National Event Services
Phoenix, AZ
08.2022 - 05.2025
  • Patrolled assigned areas to detect suspicious activity and prevented unauthorized access.
  • Enforced rules and regulations within the facility while maintaining a professional demeanor.
  • Observed all entrances for any signs of criminal activities or trespassers.
  • Assisted with crowd control at events by monitoring entrance and exit points and ensuring compliance with safety regulations.

Soccer Coach

Gilbert Christian Schools
Gilbert, AZ
08.2024 - 11.2024
  • Organized and led drills to improve player technique and tactical awareness.
  • Evaluated players' performance during practice sessions and games.
  • Mentored athletes on sportsmanship and teamwork skills in order to build a positive team dynamic.
  • Provided feedback to athletes on their performance in practice sessions and competitive matches.

Education

Bachelor of Science - Business Administration And Management

Park University
Gilbert, AZ
04-2024

Skills

  • Scheduling
  • Data Entry
  • Data Collection
  • Problem-solving abilities
  • Multi-Task Management
  • Positive and professional
  • Team Development
  • Critical Thinking

Affiliations

  • Participated in Girl scouts for seven years and received the bronzer and silver award
  • Played soccer for seventeen years, the last four years played collegiate soccer at Park University (Gilbert Campus)
  • Volunteered score keeper for cherry creek little league
  • Sports and Personal Photography

Languages

Spanish
Limited

Accomplishments

  • International Baccalaureate Program Diploma recepiant
  • Member of National Art Honors Society (NAHS)
  • NAIA Champion of Character Award (2022)
  • Sophomore Leader of the Year (2022)

Timeline

Soccer Coach

Gilbert Christian Schools
08.2024 - 11.2024

Student Athlete Council President

Park University Gilbert Campus
12.2022 - 05.2025

Unarmed Security Guard

PRO EM National Event Services
08.2022 - 05.2025

Customer Service Representative

Michaels Arts and Crafts
07.2022 - Current

Game Operations Associate

Park University Gilbert Campus
08.2021 - Current

Social Media Manager

Park University
08.2021 - Current

Bachelor of Science - Business Administration And Management

Park University

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Madeline Gomes