Madeline Jimenez
Largo,FL
Summary
Knowledgeable in Retail Store Manager with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Overview
2027
2027
years of professional experience
Work History
Store Manager
Insiders Inc. d/b/a Gold Pros
St. Petersburg, FL
01.2012 - 2012
- Greet and provided superior customer service to all customers, oversaw daily operations, ensuring compliance with company policies and procedures, assisted customers to test, weight, and sale all precious metals including Gold, Sterling Silver, Platinum, and Coins following State requirements, negotiated prices to complete transactions and paid-out customers, handled high amounts of cash on a daily basis, in charge of opening and closing store, developed schedules to ensure adequate staffing, supervised 3-4 employees and delegated work accordingly, reviewed and submitted payroll hours, responsible for recruiting, interviewing, hiring, and training new employees, responsible for overall business performance on achieving and exceeding expectations, responsible for preparing employee productivity report and discuss with employees for any necessary actions, completed and published disciplinary action report, answered phone calls, responsible for all office supplies and company equipment, responsible for all bank withdrawal transactions, responsible for verifying, processing, and shipping all precious metals purchased to corporate, responsible for all inventory control, maintained confidential information as daily business, passwords and alarm codes for business purposes only, and responsible for all store marketing inside and outside the mall.
Acting Manager / Assistant Manager
Signet Jewelers d/b/a Banter by Piercing Pagoda
Tampa, FL
2023 - Current
- Lead by example and create customer relationships, greet and provide superior customer service, support growth for myself and all employees, make team schedules to optimize coverage during peak sales periods, complete payroll maintenance and post payroll, supervise 4-5 employees, responsible for recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing, train new employees on customer service protocols and sales techniques, support all employees with professional growth and development for achieving & exceeding personal & store sales goals, monitor employee sales performance, provide feedback and guidance to enhance productivity, operate point-of-sales system for processing all transactions using different payment options including applying for a new credit card account or a lease option, assist customers with returns/exchanges, and deliver an outstanding piercing experience. Answer phone calls, receive new merchandise, process into system, and display, process damages/transfers, complete markdowns, make sign changes accordingly when necessary, assist and complete inventory, complete store resets, prepare all deposits and take to the bank, responsible for inventory control on a daily basis to minimize shrink, complete all daily paperwork, and in charge of opening/closing store procedures.
Key Holder / Sales Associate
Helzberg Diamonds
Tampa, FL
01.2022 - 01.2023
- Greeted and provided superior customer service, in charge of opening and closing store/key holder, responsible for achieving & exceeding personal & store sales goals, assisted customers with product selection and provided exceptional service to enhance shopping experience, operated point-of-sale system for processing transactions using different payment options including applying for a new credit card account or a lease option, assisted customers with returns/exchanges, repairs, cleaning and inspection of their jewelry, and delivered an outstanding piercing experience. Answered phone calls, assisted with shows and implemented visual merchandising strategies to attract customers and promote featured products successfully, completed opening/closing procedures and oversaw store operations by counting cash drawers.
Assistant Manager / Acting Manager
Signet Jewelers d/b/a Banter by Piercing Pagoda
Tampa, FL
01.2021 - 01.2022
- Lead by example and created customer relationships, greeted and provided superior customer service, support growth for myself and all employees, made employees schedule, completed payroll maintenance and posted payroll, supervised 4-5 employees, responsible for recruiting, interviewing, hiring, and training new employees, responsible for achieving & exceeding personal & store sales goals, responsible of reviewing sales performance & discussed with employees, operated point-of-sale system for processing transactions using different payment options including applying for a new credit card account or a lease option, assisted customers with returns/exchanges, and delivered an outstanding piercing experience. Answered phone calls, received new merchandise, processed into system, and displayed, processed damages/transfers, completed markdowns, made sign changes accordingly when necessary, assisted and completed inventory, completed store resets, prepared all deposits and take to the bank, responsible for inventory control on a daily basis to minimize shrink, completed all daily paperwork, and in charge of opening/closing store.
Bloomingdale’s Credit and Customer Service Reserve Colleague / Tech Support / Credit Services Specialist / Bilingual Customer Service Rep.
Macy’s, Inc. / Bloomingdale’s
Clearwater, FL
01.2013 - 01.2021
- Responsible for resolving customer inquiries via telephone for all financial adjustments, including, but not limited to, transferring sales, payments, returns, guideline increases and decreases, and credit referrals from sales colleagues, performed verification and reviewed credit approvals; performed other duties as assigned. Assisted customer with online sales, answered and resolved customer billing inquiries related to payments, returns, and sales, ensuring satisfaction and loyalty. Collaborated with sales colleagues and customers regarding guideline increases, credit referrals, and reward programs. Provided expert guidance in troubleshooting computer technical issues. Used different Credit Customer Service functions to assist customers based on business needs.
MSR-Maternity Store / Customer Service Representative / Sales Associate / Key Holder
Destination Maternity d/b/a Motherhood Maternity / Two Hearts, Clearwater, Florida
Clearwater, Florida
01.2010 - 01.2012
- Responsible for achieving and exceeding personal sales goals, responsible on receiving new merchandise, processed into system, and display, processed damages, consolidations/transfers. Completed price markdowns, made sign changes accordingly on a weekly basis, assisted with inventory, completed store resets, maintained all paperwork, and assisted customers in the department with various selections and try-ons. In charge of opening/closing store, greet and provided superior customer service to all customers, posted payroll, assisted customers with all sales and cash-out transactions, assisted customers with returns/exchanges, answered phone calls, completed deposits and responsible on taking store deposits into bank.
Acting Manager / Assistant Manager / Key Holder / Sales Representative
Zale Delaware Inc. d/b/a Piercing Pagoda
Clearwater, FL
01.2006 - 01.2012
- Greet and provided superior customer service to all customers, in charge of opening and closing store, acting manager while in a mall manager program, made employees schedule, supervised 4-5 employees, completed payroll maintenance and post payroll, responsible for recruiting, interviewing, hiring, and training new employees, responsible for achieving & exceeding personal & store sales goals. Responsible of reviewing sales performance & discuss with employees, assisted customers with all sales and cash-out transactions, assisted customers with returns/exchanges, and piercings. Answered phone calls, received new merchandise, process into system, and display, processed damages/transfers, completed markdowns, made sign changes accordingly when necessary, assisted and completed inventory, completed store resets, prepared all deposits, responsible for inventory control on a daily basis to minimize shrink, and completed all daily paperwork.
Education
Bachelor - Business Administration and Management
Florida Metropolitan University
Clearwater, Florida01-2005
Skills
- Effective communication skills
- Proficient multi-tasking
- Typing speed of 60 wpm
- Fluent in English and Spanish
- Proficient in Microsoft Office Suite
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service
Timeline
Key Holder / Sales Associate
Helzberg Diamonds
01.2022 - 01.2023
Assistant Manager / Acting Manager
Signet Jewelers d/b/a Banter by Piercing Pagoda
01.2021 - 01.2022
Bloomingdale’s Credit and Customer Service Reserve Colleague / Tech Support / Credit Services Specialist / Bilingual Customer Service Rep.
Macy’s, Inc. / Bloomingdale’s
01.2013 - 01.2021
Store Manager
Insiders Inc. d/b/a Gold Pros
01.2012 - 2012
MSR-Maternity Store / Customer Service Representative / Sales Associate / Key Holder
Destination Maternity d/b/a Motherhood Maternity / Two Hearts, Clearwater, Florida
01.2010 - 01.2012
Acting Manager / Assistant Manager / Key Holder / Sales Representative
Zale Delaware Inc. d/b/a Piercing Pagoda
01.2006 - 01.2012
Acting Manager / Assistant Manager
Signet Jewelers d/b/a Banter by Piercing Pagoda
2023 - Current
Bachelor - Business Administration and Management
Florida Metropolitan University