Madeline Kaylor
Yorba Linda,CA
Summary
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere. Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Host
Benihana Restaurant
12.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Crew Trainer
Chiptole
04.2024 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Swim Instructor
Aqua Tots
12.2023 - 02.2024
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Took notes strengths and weaknesses of each child in class to track progress.
Education
No Degree - International Business
Fullerton College
Fullerton, CA06-2028
High School Diploma -
Esperanza
Anaheim, CA06-2024
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Professional appearance
- Telephone reception
- Guest relations
- Quick-learning
- Efficient multitasking
- Fryer expertise
- Food presentation
- Quick service preparation
- Ingredient handling
- Food safety
Timeline
Host
Benihana Restaurant
12.2024 - Current
Crew Trainer
Chiptole
04.2024 - Current
Swim Instructor
Aqua Tots
12.2023 - 02.2024
No Degree - International Business
Fullerton College
High School Diploma -
Esperanza
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