Madeline Kowalsky
Tempe,Arizona
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Server
Thirsty Lion Gastropub
Tempe Marketplace
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server/Intern
Rolling Rock Club
Laughlintown, PA
09.2020 - 08.2023
- Completed a 600-hour prestigious fine dining internship serving breakfast, lunch, and dinner.
- Approximately 70% of responsibilities included all aspects of food and beverage service.
- Approximately 30% of responsibilities were consisted of rotating with other departments around the club, shadowing managers and learning the day to day operations of each department.
- Service was formal, fast paced and silent service to casual dining. Plated and Buffet style ranging from small family dinners to a 400 person seafood festival.
Education
Bachelor of Science - Tourism Development And Recreation Management
Arizona State University
Tempe 05-2026
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Food running
- High volume dining
- Allergy awareness
- Food sales and promotion
- Menu presentation
- Food and beverage pairings
- Reliability
Timeline
Server
Thirsty Lion Gastropub
01.2024 - Current
Server/Intern
Rolling Rock Club
09.2020 - 08.2023
Bachelor of Science - Tourism Development And Recreation Management
Arizona State University
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