Madeline Lasanta
Ellenton
Summary
Accomplished Dispatcher and Customer Service Supervisor with a proven track record at Unique Services and Wawa, enhancing operational efficiency and customer satisfaction. Expert in route planning and decision-making, with a knack for active listening, I significantly improved service delivery by 30%. Skilled in team leadership and adept at managing high-stress situations to ensure seamless service transitions.
Overview
9
9
years of professional experience
Work History
Dispatecher
Unique Services
04.2024 - Current
- Build routes for technicians
- Let customers know that technicians are on the way
- Build a schedule board for the technicians for efficiency
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Front End Assistant
Costco
01.2024 - 04.2024
- Educated customers about store policies and procedures to ensure smooth operations.
- Processed transactions accurately and handled cash with care.
- Organized merchandise on shelves to create an appealing shopping environment.
- Monitored checkout lines to minimize wait times for customers.
Customer Service Supervisor
Wawa
03.2016 - 11.2023
- Conducted performance reviews to promote professional growth within team.
- Analyzed service processes by identifying areas for improvement.
- Facilitated knowledge-sharing sessions for team members to enhance skills.
- Resolved customer complaints by implementing immediate solutions.
Education
High School Diploma -
John F Kennedy High School
Paterson, NJ06-1987
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Cycle Counts
- Time management
- Route planning
- Routing orders
- Work order management
Languages
Spanish
Native or Bilingual
Timeline
Dispatecher
Unique Services
04.2024 - Current
Front End Assistant
Costco
01.2024 - 04.2024
Customer Service Supervisor
Wawa
03.2016 - 11.2023
High School Diploma -
John F Kennedy High School
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