Madeline Lavoie
Summary
Demonstrates exceptional patience and empathy, enhancing customer engagement and satisfaction. Skilled in fostering positive relationships and ensuring child safety, with a track record of boosting fundraising efforts and customer retention. Proven Marketing Specialist at AIM Group NYC, adept in digital marketing and client needs assessment, significantly increased brand awareness through innovative campaigns.
Overview
10
10
years of professional experience
Work History
Marketing Specialist
AIM Group NYC
09.2022 - Current
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Streamlined communication processes, leading to improved collaboration between departments.
- Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.
- Enhanced customer engagement, utilizing email marketing campaigns and newsletters.
Waitress Supervisor
Blue Taleh
04.2020 - 08.2021
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
Daycare Volunteer
In-Home Support Service
01.2015 - 08.2021
- Monitored child behavior, addressing conflicts and promoting positive interactions among peers.
- Encouraged outdoor playtime, promoting physical activity and overall health through structured games and free exploration time.
- Assisted with naptime routines, ensuring that children had a comfortable space to rest and recharge for the remainder of the day.
- Supported daycare staff in maintaining a clean, organized, and safe environment for children''s daily activities.
- Contributed towards high-quality childcare service by respecting and adhering to all daycare policies and procedures, maintaining a professional demeanor at all times.
- Encouraged conflict resolution skills among children by modeling effective communication techniques and guiding them through problem-solving processes.
- Enhanced children''s social skills by implementing interactive activities and group play sessions.
- Developed strong relationships with each child under my care, building trust while providing emotional support as needed.
- CPR certified.
Best Buddies Ambassador
Best Buddies Organization
01.2018 - 05.2020
- Served as organization ambassador at various charity events, promoting mission and values.
- Resolved conflicts between staff members and community members in a diplomatic manner.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Greeted customers and clients to create a welcoming atmosphere.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
AVON Ambassador
AVON Breast Cancer 3-Day Walk
10.2018 - 03.2019
- Coordinated fundraisers as well as raised money for breast cancer awareness.
- Served as organization ambassador at various charity events, promoting mission and values.
- Participated in AVON's 3-day-walk while interacting with and gifting numerous breast cancer patients with the funds that I had raised to cover the cost of treatment.
Team Walk Ambassador
Team Walk for Cancer Care
09.2017 - 04.2018
- All funds raised directly supported patients at the Cancer Center at Lowell General Hospital and those fighting cancer throughout the Merrimack Valley.
- I participated in this event with hundreds of cancer survivors ringing a bell at the finish line.
- Gained immense marketing and fundraising skills while truly enjoying my time spent with each patient.
Education
No Degree - Sociology
Pace University
New York, NY05.2025
High School Diploma -
Lowell High School
Lowell, MA05.2021
No Degree -
Saint Michael School
Lowell, MA05.2017
Skills
- Digital Marketing
- Customer Research
- Client Needs Assessment
- Patience and Empathy
- Social Skills Development
- Child Safety Awareness
Singer/Songwriter
I have volunteered at numerous nursing homes throughout Massachusetts to play songs for the elderly residents.
Timeline
Marketing Specialist
AIM Group NYC
09.2022 - Current
Waitress Supervisor
Blue Taleh
04.2020 - 08.2021
AVON Ambassador
AVON Breast Cancer 3-Day Walk
10.2018 - 03.2019
Best Buddies Ambassador
Best Buddies Organization
01.2018 - 05.2020
Team Walk Ambassador
Team Walk for Cancer Care
09.2017 - 04.2018
Daycare Volunteer
In-Home Support Service
01.2015 - 08.2021
No Degree - Sociology
Pace University
High School Diploma -
Lowell High School
No Degree -
Saint Michael School
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