Madeline Lockman
Pittsburgh,PA
Summary
Always putting the patient first. Dynamic and adaptable professional with a strong background in customer service. Proven ability to resolve conflicts and patient needs effectively. Skilled in fast-paced environments, demonstrating attention to detail and problem-solving techniques. Committed to fostering positive experiences and enhancing operational efficiency through teamwork and collaboration. Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Host
Forbes Regional Hospital
01.2025 - Current
- Collaborated with staff to address patient needs efficiently.
- Supported team during peak times, enhancing operational efficiency.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Retail Sales Associate
Target
10.2023 - 12.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using POS systems to ensure accurate sales records.
- Maintained store presentation by organizing merchandise displays and replenishing stock regularly.
- Trained new associates on customer service protocols and operational procedures.
- Resolved customer complaints effectively, ensuring satisfaction and fostering repeat business.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
Summer Camp Counselor
J&R Summer Day Camp
06.2023 - 08.2023
- Supervised daily activities to ensure safety and engagement of campers.
- Assisted in organizing recreational games and educational activities for diverse age groups.
- Communicated effectively with parents regarding camper progress and event updates.
- Collaborated with team members to maintain a positive camp environment.
- Worked with children of varying age, interest, skill, and developmental levels.
- Supported children by actively listening and offering encouragement.
Ice Cream Server
Frio Creamery
06.2021 - 10.2022
- Delivered exceptional customer service in high-volume ice cream shop environment.
- Operated point-of-sale system for accurate order processing and payment handling.
- Maintained cleanliness and organization of serving area to ensure compliance with health standards.
- Assisted in training new staff on product offerings and customer interaction techniques.
- Developed knowledge of flavors and ingredients to enhance customer recommendations.
- Greeted incoming customers and provided reliable, friendly customer service.
Education
No Degree - Radiology
Community College of Allegheny County
Pittsburgh, PA06-2027
High School Diploma -
Woodland Hills High School
Forest Hills, PA06-2023
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Fast-paced adaptability
- Patient needs assessment
- Problem-solving techniques
- Attention to detail
- Adaptable to change
- First aid and CPR training
Accomplishments
- Achieved cpr certification when working at the summer camp to ensure kid and staff safety.
- Graduated top of my class at Forbes Road CTC, in the written and hands on NOCTI.
Certification
- ServSafe
- CPR certified
Timeline
Patient Host
Forbes Regional Hospital
01.2025 - Current
Retail Sales Associate
Target
10.2023 - 12.2024
Summer Camp Counselor
J&R Summer Day Camp
06.2023 - 08.2023
Ice Cream Server
Frio Creamery
06.2021 - 10.2022
No Degree - Radiology
Community College of Allegheny County
High School Diploma -
Woodland Hills High School