Madeline Law
Fort Lauderdale,FL
Summary
Dynamic goal driven and motivated person with a professional, proven record of generating and building relationships, awards that consist of honor rolls and dean lists throughout my school career. Skilled in working in cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals.
Overview
6
6
years of professional experience
Work History
Youth Screening Specialist
BAYS
FORT LAUDERDALE, FL
11.2024 - 02.2025
- Conduct a number of assessments to determine if the youth will remain in their community or be placed in secure care while pending their next court hearing
- Complete substance abuse and mental health assessments and refer youth and families out for additional services.
Sales Associate
Champs Sports
TAMPA, FL
06.2023 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Juvenile Detention Officer
DJJ
TAMPA, FL
11.2023 - 03.2024
- Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
- Conducted room searches for contraband items to maintain a safe environment within the facility.
- Improved facility safety by conducting thorough and consistent security checks on all living quarters and common areas.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
Juvenile Case Manager
BAYS
TAMPA, FL
01.2023 - 08.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Teller
Midflorida Credit Union
TAMPA, FL
04.2022 - 08.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Sales Advisor
Best Buy
TAMPA, FL
05.2021 - 01.2022
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
Customer Service Representative
IKEA
TAMPA, FL
04.2020 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
Kids Footlocker
TAMPA, FL
03.2019 - 06.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Certificate - Juvenile Justice Detention Academy
Hillsborough Community College
TAMPA, FL02.2024
Bachelor of Arts - Criminology
University of South Florida
TAMPA, FL08.2022
Associate of Arts - Criminology
Hillsborough Community College
TAMPA, FL12.2020
Diploma - undefined
Northeast High school
OAKLAND PARK, FL06.2018
Skills
- Conflict Resolution
- Data Analysis
- Customer Engagement
- Team Collaboration
- Inventory Management
- Leadership
- Corrections
- Crisis Intervention
- Time management
- CPR/First Aid Certified
- Communication
- Critical thinking
- Leadership
- Adaptability
- Attention to detail
- Problem solving
Internships
- AUG 2021 - DEC 2021
- Internee, Florida Department of Corrections | Probation
- Enhance exposure and knowledge of a Probation officer's role and responsibilities. I was assigned to assignments such as assisting with offender orientation and assisting officers during office reporting by reviewing written monthly reports against databases for changes, filing reports, and entering case notes for routine office personal visits to experience the career focused with personal safety.
Timeline
Youth Screening Specialist
BAYS
11.2024 - 02.2025
Juvenile Detention Officer
DJJ
11.2023 - 03.2024
Sales Associate
Champs Sports
06.2023 - 09.2024
Juvenile Case Manager
BAYS
01.2023 - 08.2023
Teller
Midflorida Credit Union
04.2022 - 08.2022
Sales Advisor
Best Buy
05.2021 - 01.2022
Customer Service Representative
IKEA
04.2020 - 08.2020
Sales Associate
Kids Footlocker
03.2019 - 06.2020
Certificate - Juvenile Justice Detention Academy
Hillsborough Community College
Bachelor of Arts - Criminology
University of South Florida
Associate of Arts - Criminology
Hillsborough Community College
Diploma - undefined
Northeast High school