Mickie Vanshell Cross
McDonough,GA
Summary
With thirty years of comprehensive nursing experience, I am a dedicated and disciplined Registered Nurse (RN). My expertise spans seventeen years in maternal and child nursing, complemented by an additional thirteen years in medical surgical, outpatient, home care, and case management. My objective is to elevate patient care by driving organizational growth through the application of my extensive clinical knowledge, adept communication skills, and a collaborative mindset that fosters a positive environment for colleagues and clients. I possess exceptional oral and written communication capabilities, robust interpersonal acumen, high emotional intelligence, and the capacity to exert influence across all levels within the organizational framework. I consistently uphold a constructive demeanor, serving as an analytical and strategic Newborn Screening Triage Specialist (RN) with commendable problem-solving and time management proficiencies. Recognized for my organizational efficiency and willingness to exceed expectations, I offer a seasoned approach to nursing, underpinned by proven clinical acumen, innate interpersonal dexterity, and technical prowess. My proficiency extends to Electronic Medical Record (EMR) charting, medication administration, and interdisciplinary collaboration, all geared toward optimizing patient care and bolstering support. As a leader, I am driven by an unwavering commitment to quality and efficiency.
Overview
21
21
years of professional experience
Work History
Newborn Screening Triage Specialist (RN)
Emory University
01.2021 - Current
- Provide telephone triage services for the Georgia Newborn Screening Follow-Up Program at Emory University.
- Inform the appropriate health care providers of abnormal dried blood spot screening results and recommend follow-up measures.
- Provide appropriate recommendations in accordance with individual test results and the protocol outlined by the department.
- Engage in communication with healthcare providers and families through telephone conversations or email correspondence.
- Provides support and guidance to colleagues, contributes to decision-making processes, and formulates strategies for daily problem-solving.
- Effectively manages fast-paced work environments while maintaining a professional attitude.
- Delivered orientation and training of new clinic staff in specific clinic operations and procedures.
- Trained new Triage Specialists on company policies, procedures, and best practices to ensure consistent quality of service.
- Leveraged medical knowledge and critical thinking skills to address complex health concerns efficiently and effectively.
- Developed a comprehensive PowerPoint presentation to introduce the new Adobe Acrobat PDF rollout. The presentation was delivered to the staff with the aim of facilitating their understanding of the new software.
- Tasked with the responsibility of providing technical support and troubleshooting assistance to the NBS Follow-Up Team prior to the escalation of issues to the primary IT Department.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Assisted in the selection process of new employees, from screening resumes to conducting interviews and onboarding successful candidates.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Contributed to the hiring process by screening resumes, scheduling interviews, and facilitating onboarding procedures for new employees.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Contributed to the genetic counseling student program by inviting students to shadow me and gain insights into the significance of newborn screening.
- Created a supportive learning environment by proactively addressing the questions of genetic counselor students.
- Provided constructive feedback on presentations for genetic counselor students during their NBS rotation, helping them improve their presentation skills.
OB Homecare Registered Nurse
OPTUM (Alere)
08.2020 - 01.2021
- Provide safe, professional and confidential progesterone injections, IV hydration or initiation of Zofran or Reglan pump, as well as continued support services to patients ongoing pregnancy up to 36.6 weeks
- Perform proper, safe and timely progesterone injections weekly as well as patient education on preterm labor symptoms and pregnancy related education
- All visits are done at the patient's home or work.
Clinician II Mother Baby
Emory Healthcare
06.2020 - 01.2021
- Educating parents on proper newborn care, providing breastfeeding assistance, and monitoring the mother and baby's wellbeing while still in the hospital
- Starting IVs on moms and newborns, obtaining labs as needed
- Assist in conflict resolution that promotes a safe environment for the customer we serve and employees.
Nurse Supervisor RN OB GYN
WellStar Health System Inc
11.2018 - 04.2020
- Promote clinical competency as well as maintain clinical quality control through leading and supporting survey readiness efforts as it relates to back office clinical operations
- Proactive member of an interdisciplinary team of licensed and unlicensed care givers who ensure that patients, families and significant others receive individualized high quality, safe patient care
- Collaborated with the Practice Manager to support DEI recruiting efforts for the expansion of the clinic team, including office staff and nursing position to include applicant screening, interview scheduling, and interviewing
- Created employee onboarding materials for the unit to facilitate the onboarding of new employees
- Implemented ideas to fostering positive working relationships
- Collaborate with other operational leaders to implement onboarding and employee retention strategies
- Establishing and maintaining positive working relationships with employees, other hiring managers, vendors, and senior leaders
- Ability to communicate effectively, including influencing, listening, and solving problems verbally and in writing.
Cardiovascular Nurse
WellStar Health System Inc
04.2018 - 11.2018
- Educated patients, families and caregivers about conditions and treatments.
- Maintained detailed documentation of patient records, ensuring compliance with regulatory requirements.
- Coordinated referrals to specialists or external healthcare providers when necessary for specialized care.
- Educated patients on disease prevention and management, promoting healthy lifestyle choices.
- Developed strong rapport with patients, fostering trust and open communication for better understanding of their concerns.
- Built meaningful relationships with patients and families for optimal care.
- Improved patient well-being by offering advice on preventive health measures.
- Improved patient satisfaction by delivering high-quality care and addressing individual needs.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team goals.
Registered Nurse - Home Care
GoodLife Care, LLC
01.2017 - 04.2018
- Manage the Client's care responsibilities in accordance with the standard of care for the Client's age group
- Encourage Client/family/caregiver education through verbal and written communication techniques that take into consideration the Client's cultural, ethnic, or personal preferences
- Ensure that the Plan of Care is being followed by the CNAs and that the client is satisfied with the services provided
- Prepare and submit all necessary documentation in accordance with the rules and regulations of the state and federal government, as well as the policies and procedures of the company.
Telephonic Registered Nurse Case Manager (Temp Assignment)
TotalMed Staffing
12.2017 - 03.2018
- Conducts assessments to identify individual needs and a specific care management plan to address objectives and goals as identified during assessment
- Monitors and evaluates effectiveness of the care management plan
- Uses Motivational Interviewing while educating members on health care needs and concerns
- Work experience with systems including TruCare, Omni, Amisys.
Telephonic Maternal Case Manager - RN
Aetna
02.2013 - 12.2017
- Coordinate and implement all case management activities with expecting members, including telephonic assessment, planning, implementing, and evaluating their medical and disability needs to facilitate their overall wellness and timely return to work
- Focused on details, establishes service level agreements, and exceeds customer expectations.
Registered Nurse Labor & Delivery
Wellstar Health System
11.2006 - 02.2013
- Assesses, plans and care for obstetric patients and the newborn
- Develop a healthy working relationship with co-workers and management to increase employee retention.
Registered Nurse: Plastic Surgery
Paces Plastic Surgery
10.2009 - 05.2010
- Care of the patient undergoing cosmetic procedures, pre-op, intra-operative and post op care
- Maintenance of Surgical logs
- Assists physician during delivery, treatment, examination and surgical procedures.
Registered Nurse Labor & Delivery
Smith Northview Hospital
04.2005 - 10.2006
- Assesses, plans and care for obstetric patients and the newborn
- Aid hiring managers in applicant screening and interviewing candidates and in onboarding new employees, including creating employee onboarding materials for the unit
- Boost employee retention by promoting healthy working relationships.
Registered Nurse, Agency PRN
Southern Nursing Agency
04.2005 - 10.2006
- Perform assessment and implement care of medical surgical patients.
Clinical Practical Nursing Instructor
Virginia School of Technology
10.2004 - 03.2005
- Plan, prepare and deliver instruction and supervision to facilitate the learning of students for the Practical Nursing Program, in the various clinical settings to include, medical surgical, oncology, orthopedics, emergency room, post-partum, ob/gyn and pediatrics.
Director of Clinical Services
MAXIM Healthcare Services
05.2003 - 03.2004
- Clinical operations of the Health Care Agency involved in Private Duty Nursing for the Chronically Ill Pediatric patients
- Coordinate with talent acquisition recruiters to develop and execute recruitment initiatives to source nurses for private duty care
- Assist the talent acquisition team with identifying position requirements, creating job postings on internal and external websites, and screening resumes throughout the hiring process
- Promote positive working relationships and increase employee retention
- Effective communication skills include influencing others, listening, and solving problems verbally and in writing.
Education
RN to BSN - Nursing
Jacksonville University
Jacksonville, Florida01.2022
LPN to RN -
Vernon College
Vernon, Texas01.1996
LPN -
Vernon College
Vernon, Texas01.1993
Skills
- Proficient in Windows, Word, Excel, and Outlook, Powerpoint, Spreadsheets, Scheduling Software, EPIC
- RN
- Nursing
- Case Management
- Talent Acquisition
- Medication Administration
- Motivational Interviewing
- Hospital Experience
- Vital Signs
- Laboratory Experience
- Triage
- EMR Systems
- Experience Administering Injections
- Patient Communication
- Care
- Supervisor
- Service Recovery
- Conflict Resolution
- Motivational Skills
- Information Gathering
- Task Delegation
- Innovation and Creativity
- HIPAA Compliance
- Clinical judgment
- Compassionate Care
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Compassionate and Caring
- Multitasking Abilities
- Reliability
- Strong Clinical Judgment
- Organizational Skills
- Decision-Making
- Patient and family advocacy
- Documentation
- Professionalism
Additional Information
- Extensive professional nursing resume from 1993 - present available upon request.
Personal Information
Title: BSN, RN
References
Available upon request.
Timeline
Newborn Screening Triage Specialist (RN)
Emory University
01.2021 - Current
OB Homecare Registered Nurse
OPTUM (Alere)
08.2020 - 01.2021
Clinician II Mother Baby
Emory Healthcare
06.2020 - 01.2021
Nurse Supervisor RN OB GYN
WellStar Health System Inc
11.2018 - 04.2020
Cardiovascular Nurse
WellStar Health System Inc
04.2018 - 11.2018
Telephonic Registered Nurse Case Manager (Temp Assignment)
TotalMed Staffing
12.2017 - 03.2018
Registered Nurse - Home Care
GoodLife Care, LLC
01.2017 - 04.2018
Telephonic Maternal Case Manager - RN
Aetna
02.2013 - 12.2017
Registered Nurse: Plastic Surgery
Paces Plastic Surgery
10.2009 - 05.2010
Registered Nurse Labor & Delivery
Wellstar Health System
11.2006 - 02.2013
Registered Nurse Labor & Delivery
Smith Northview Hospital
04.2005 - 10.2006
Registered Nurse, Agency PRN
Southern Nursing Agency
04.2005 - 10.2006
Clinical Practical Nursing Instructor
Virginia School of Technology
10.2004 - 03.2005
Director of Clinical Services
MAXIM Healthcare Services
05.2003 - 03.2004
RN to BSN - Nursing
Jacksonville University
LPN to RN -
Vernon College
LPN -
Vernon College
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