Madeline Mays
Indian Springs Village
Summary
Business student with hands-on retail management experience, including team leadership, employee training, and revenue growth. Proven ability to drive sales, enhance customer experience, and support daily business operations. Strong foundation in business analytics, accounting, and management, with well-developed communication and problem-solving skills. Seeking an internship to apply business knowledge in a dynamic, growth-oriented environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Luna BHM
Vestavia Hills, AL
12.2022 - 07.2025
- Led daily store operations, ensuring consistent performance, customer satisfaction, and adherence to company standards
- Trained and onboarded new employees, improving team efficiency and service quality
- Increased store sales by 20% through strategic merchandising, staff development, and enhanced customer engagement
- Assisted in merchandise selection and inventory decisions to align with customer demand and sales trends
- Implemented visual merchandising strategies to improve store presentation and drive revenue
- Managed staff performance and contributed to achieving overall business goals
- Served as key holder with responsibility for opening, closing, and administrative functions
Boutique Employee/Stylist
Luna BHM
Vestavia Hills, AL
06.2021 - 02.2022
- Delivered personalized customer service, building strong relationships and increasing customer loyalty
- Educated customers on products to support informed purchasing decisions
- Supported store operations including opening/closing procedures and inventory management
- Managed point-of-sale transactions and handled customer inquiries in person, by phone, and via email
- Created and posted social media content to attract new customers and retain existing clientele
- Maintained an organized, welcoming store environment
Skills
- Microsoft Excel, Word, PowerPoint QuickBooks Shopify HubSpot Adobe Suite
Technical Skills
Business Knowledge
- Data Analysis (60 hours coursework) Accounting (50 hours coursework) Management (50 hours coursework)
- Leadership & Team Building Customer Relationship Management Problem Solving Communication Sales & Merchandising
Core Competencies
Accomplishments
Bachelor of Business Administration (BBA)
General Business – Entrepreneurship
University of Mississippi
Cum Laude | May 2026
Study Abroad: Prague & Munich
B.B.A. General Business
January 2026
High School Diploma
Oak Mountain High School
May 2022
Honors/Awards
- Cum Laude Graduate - May 2026
- Chancellor's Honor Roll - Spring 2025, Fall 2025, Spring 2026
- Dean's Honor Roll - Fall 2022- Spring 2023
Certification
- Microsoft Word Certification (2019)
- Microsoft Powerpoint Certification (2020)
Affiliations
Rebelthon Fundraiser – University of Mississippi
February 2023-May 2026
- Participate in planning and executing fundraising events supporting charitable initiatives
St. Jude Volunteer and Fundraising Events
September 2022- Present
- Support fundraising efforts through event participation and donor engagement
Timeline
Assistant Manager
Luna BHM
12.2022 - 07.2025
Boutique Employee/Stylist
Luna BHM
06.2021 - 02.2022