Summary
Overview
Work History
Education
Skills
Timeline
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Madeline McCoy

Pearl River,LA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Highly experienced CSR known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Also a Certified Nursing Assistant that trained in the health care facility for 4 weeks. As well as certified in Word and Powerpoint.

Overview

3
3
years of professional experience

Work History

CSR, Sales

Two Men And A Truck
Covington, LA
05.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Collected credit/debit card, check and cash from customers.

Assistant Manager

Olde Towne Pizza Co.
Slidell, LA
04.2021 - 12.2021
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.

Education

High School Diploma -

Pearl River High School
Pearl River, LA
05.2021

Skills

  • Information Updates
  • Speaking Clearly
  • Employee Paperwork
  • Credit and Debt Card Processing
  • Comprehensive Research
  • Patient Profiles
  • Quote Generation
  • Store Displays

Timeline

CSR, Sales

Two Men And A Truck
05.2022 - Current

Assistant Manager

Olde Towne Pizza Co.
04.2021 - 12.2021

High School Diploma -

Pearl River High School

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Madeline McCoy