Madeline Minnelli
3096 Woodbridge Creek Dr., St. Louis,MO
Summary
Energetic, creative, personable, hard-working individual with a passion for travel and hospitality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Agent/Management Intern
Doubletree By Hilton Hotel St. Louis -Chesterfield
Chesterfield, MO
05.2023 - Current
- Greeted customers in a professional and friendly manner.
- Assisted with check-in and check-out procedures for guests.
- Provided information about hotel amenities, services, and local attractions.
- Handled guest concerns in a positive and professional manner.
- Participated in hotel leadership meetings and assisted in Banquets to grow understanding of hotel operations.
Hostess
Hamilton Hospitality
St. Louis, MO
06.2021 - 01.2023
- Greeted guests and gathered information to seat groups.
- Answered phone inquiries to schedule and confirm reservations and respond to service questions while providing excellent customer service.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
At Your Service (AYS)
Marriott St. Louis Grand
St Louis, MO
05.2022 - 08.2022
- Answered, recorded, and processed all calls, requests, questions, or concerns from internal and external guests.
- Contacted appropriate individual or department to resolve guest inquiries in a timely manner.
- Managed internal systems to log engineering issues and guest requests.
Shift Leader
Baskin Robbins
St. Louis, MO
06.2018 - 06.2021
- Completed opening and closing duties to facilitate business operations.
- Managed and mentored staff members.
- Delegated tasks to employees and monitored activities and task completion.
Education
High School Diploma -
Ursuline Academy
05.2020
Hospitality Leadership, Tourism
Missouri State University
Springfield, MOSkills
- Customer-Oriented
- Service-Oriented
- Team Player
- Creative
Affiliations
Leukemia & Lymphoma Society, Student of the Year 2020 Candidate (08/2019 - 06/2020)
- Assembled a team, created promotions, acquired auction items, and drove initiatives to fundraise.
- Runner up in the Student of the Year campaign and raised nearly $22,000 to support LLS' mission.
- Received the volunteerism award and scholarship.
Edward Jones Explorer Post (12/2018 - 05/2020)
- Attended monthly events at Edward Jones World Headquarters to learn about different business career fields and networked with fellow students and employees.
Certification
- ServSafe Food Manager Certification (2022)
Timeline
Front Desk Agent/Management Intern
Doubletree By Hilton Hotel St. Louis -Chesterfield
05.2023 - Current
At Your Service (AYS)
Marriott St. Louis Grand
05.2022 - 08.2022
Hostess
Hamilton Hospitality
06.2021 - 01.2023
Shift Leader
Baskin Robbins
06.2018 - 06.2021
High School Diploma -
Ursuline Academy
Hospitality Leadership, Tourism
Missouri State University
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